Command Center Operator - Paramedic

Schedule:

Full Time Variable Shifts.

Raleigh General is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well‑being so you can provide exceptional care to others. As a Switchboard Operator on the team, you’re embracing a vital mission dedicated to making communities healthier®. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

Medical Command is the key link in the communication chain between air and ground pre‑hospital personnel and receiving hospital personnel. The command center at Raleigh General Hospital facilitates activation of the facility’s priority response teams (Cardiac Cath Lab, Stroke, Trauma etc.). This role also functions as the Transfer Center for Raleigh General Hospital to coordinate prompt and efficient transfers in and out of the hospital.

A Switchboard Operator who excels in this role:

• Assists in optimum operation of the Region 1 Medical Command Center by establishing linkages and subsequently relaying all appropriate information to the patient care team.
• Activates the appropriate response team for patient care alerts (STEMI, Trauma, Stroke, etc). Receives and relays patient information from inbound ground and air transport units per protocol.
• Coordinates the role as a regional communication and disaster resource center.
• Prepares statistical reports and performs clerical functions such as filing, mail preparation, data entry, scanning, and faxing.

Qualified applicants must have completed a high school diploma or equivalent. Additional requirements include:

• Current certification as a West Virginia EMT Paramedic is required.
• 2+ years’ recent and active field experience as a Paramedic is required.

We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers:

• Comprehensive Benefits
  :
  Multiple levels of medical, dental and vision coverage for full‑time and part‑time employees.
• Financial Protection & PTO
  :
  Life, accident, critical illness, hospital indemnity insurance, short‑ and long‑term disability, paid family leave and paid time off.
• Financial & Career Growth
  :
  Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well‑being
  :
  Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development
  :
  Ongoing learning and career advancement opportunities.

People are our passion and purpose. Come work where you are appreciated for who you are, not just what you can do. Raleigh General Hospital is a 300‑bed facility caring for nearly 13,000 patients each year with over 50,000 being treated in our emergency room. We offer a wide range of surgical services as well as specialty programs including Cardiac CTA, Digital Mammography, and Trauma Services.

Raleigh General Hospital is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans’ status or any other basis protected by applicable federal, state or local law.

Lifepoint Health is a leader in community‑based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post‑acute care facilities. We believe that success is achieved through talented people.

We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.