Care Coordinator

Care Coordinator – Beccles Branch

Full-time | Monday–Friday

Home Support Matters is looking for a highly organised and people-focused Care Coordinator to join our Beccles team. This role is perfect for someone who enjoys problem solving, thrives in a fast-paced environment, and wants to make a real difference in people’s lives.

• Coordinate rotas and allocate care/support staff to ensure continuity of care
• Be the central contact for customers, families, and professionals
• Support new referrals, care planning and customer communications
• Maintain accurate records and use electronic monitoring systems
• Line manage care/support workers and support with queries
• Monitor service delivery, resolve issues and elevate where needed
• Take part in the weekend on-call rota (8 hours every 2 weeks either a Sat or Sun, no field deployment, managed from home. Paid in addition to salary at enhanced rate)

• Strong communication and telephone skills
• Good IT and administrative abilities
• Customer service experience (1 year+)
• Experience in the care sector
• Ability to prioritise, multitask and stay calm under pressure
• Desirable:
  Experience managing people or working in a regulated care setting.