Library and Information Advisor

Overview

Suffolk County Council is seeking a Library and Information Advisor to support customers and communities through library services, information access and outreach.

• Address: Beccles Library, Beccles NR34 9TB
  – On-site working
• Salary: £25,185 per annum (pro rata)
• Hours:
  Post 1 – 12.5 hours per week to be worked: week 1 Friday and Sunday 6 hours per day and week 2 Friday and Saturday 6.5 hours per day.
  Post 2 – 6 hours per week to be worked: every Sunday
• Contract: Permanent

Role title
:
Library and Information Advisor

• Deliver excellent customer service to a wide range of visitors, including children, families and older adults.
• Support customers with using library services, from borrowing books to navigating digital resources.
• Run and support activities such as children’s story time, crafts, and community events.
• Help customers with IT queries, including using mobile devices, email, and social media.
• Work closely with volunteers and community groups to raise the library's profile and deliver outreach services.
• Carry out core library tasks such as shelving, stock management, taking payments, and creating displays.

This is a physically active role that involves bending and lifting.

• Deliver great customer service to people of all ages.
• Communicate effectively and build positive, supportive relationships with customers, colleagues, and the wider community.
• Confident engaging with young people and enthusiastic about delivering activities like children’s crafts and story sessions.
• IT literate and comfortable using the internet, social media, email, mobile devices and apps—and can guide others in using them too.
• Works well as part of a team and is happy to support colleagues.
• Willing to learn and carry out the full range of library procedures, including shelving, lending, self-service support, taking payments, stock work, displays, and rearranging the library space when needed.

If you have worked in a customer-facing role, enjoy helping people, and have experience working with children, we'd love to hear from you. An interest in books and computers is a big plus.

You can view a full list of requirements in the Job and Person Profile (Word).

If you believe you can succeed in this role, apply. Even if you don't meet all requirements, still apply.

You will be joining a friendly, supportive team that's passionate about making the library a welcoming and inclusive space. We work with volunteers, community groups, and schools to deliver services and events with a culture of collaboration and creativity.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. DBS checks or police vetting will be required where relevant. We welcome applications from all individuals, including those from groups underrepresented in the organisation.

Closing date: 6 March 2026, 11:30 pm.
Interview date: 24 March 2026.

We value authentic applications and may reject submissions suspected of being AI-generated. If you require reasonable adjustments during the application process, contact the Recruitment Team at  or