Customer Service​/Sales

Overview

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. They learn about products using our tools and provide information to customers in order to sell an entire project. Associates greet, qualify, recommend and close every customer in their department and know how to handle basics in adjacent departments. They maintain the in-stock condition of assigned areas and ensure it is clean, shop-able, and safe.

• Provide fast, friendly service and identify customer needs.
• Learn product information using company tools and help customers select products for their project.
• Greet, qualify, recommend and close sales with customers in their department.
• Assist with basics in adjacent departments as needed.
• Maintain in-stock condition and keep assigned areas clean, shop-able, and safe.
• Follow safety policies and standards, complete required safety training, and promptly correct hazards or report them to the Manager on Duty.
• Collaborate with Department Supervisors and other associates across departments.
• Work in departments such as Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental as applicable.

• Position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.
• Employment type:
  
  Full-time
• Job function:
  Consumer Services
• Industries:
  Retail / Consumer Services