Assistant Department Manager Key Carrier; Tile

Purpose

This position is responsible for training and developing Product Sales Specialists and ensuring that customers have a positive shopping experience by receiving exceptional customer service and product information. This position will also support with opening and closing the store and perform select managerial duties as necessary.

• High School Diploma or GED
• 1 year of customer service/sales experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company
• Excellent communication skills (verbal & written)
• Ability to exercise independent discretion and judgment in managing a fast-paced environment adapting to change with a sense of urgency

• Act and work in a manner that is consistent with company’s core values
• Available to open and/or close the store in an effective manner
• Demonstrate a thorough understanding and compliance of arming and disarming the security alarm and opening closing procedures
• Complete managerial responsibilities such as storage buy audits, markdown approval, overrides and cash office functions.
• Ensure store presentation standards are achieved and maintained.
• Complete the opening safety walk and all lift equipment inspections prior to store opening.
• Demonstrate the ability to lead morning huddles, execute Power Hours and function as a CARE Manager
• Guarantee safety and security of customers and employees by following established guidelines and procedures regarding loss prevention and risk management.
• Demonstrate the ability to effectively report a Workers Compensation and General Liability claim.
• Demonstrate a thorough understanding and compliance with the company’s safe lifting practices standard operating procedures
• Provide direction to all product sales specialists to ensure a highly attentive and accurate level of customer service
• Complete all product specialist certification courses
• Demonstrate a thorough understanding of merchandise and installation
• Ensure the overall merchandising, pricing and organization of the department
• Communicate standard operating procedure direction and changes to all associates in a timely manner
• Complete the Industrial Truck (forklift) proficiency testing and certification
• Communicate inventory needs to management
• Direct and assist the processing of merchandise to the showroom floor
• Validate all product placement and pricing within the department
• Greet every customer in a helpful and courteous manner
• Assist customers with product questions and selections
• Process customers at check-out using the point of sale (POS) system
• Process customer refunds and exchanges according to established guidelines
• Present ‘how-to’ classes to customers
• Follow established cash, check and charge card acceptance procedures
• Answer the telephone according to accepted guidelines
• Stock and tag merchandise displays as required
• Create price tags and merchandise signs

• While performing the duties of this job, the employee is frequently exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically moderate to noisy.

Physical Work – Ability exert 30 – 60 pounds of force occasionally, and or 20-30 pounds of force frequently, and/or greater than negligible up to 20 pounds of force constantly to lift, carry push, pull, or otherwise move objects. The employee is often required to use their hands and fingers, to handle or feel. The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

Note:

All duties and responsibilities listed are considered to be essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. Marginal functions of the position (those that are incidental to the performance of fundamental job duties) have not been included. However, the omission of specific statements of duties does not exclude them from the position if the work is similar, related or logical assignment to the position.

This job description does…