Client Relations Director - Health

The Job

The Employee Health & Benefits Client Relations Director is responsible for direct supervision, training and mentoring of colleagues in a designated group within the Client Relations Department ensuring compliance with established quality and service standards. This position is also responsible for carrying the organization’s reputation and professional manner for conducting business in dealing with colleagues, clients and carriers in accordance with MMA NW’s core values of Accountability, Balance, Humanity, Excellence, Integrity and Respect.

• Maintains full working knowledge of client relations positions within a designated line of business and will provide support where and when staffing shortages occur.
• Acts as a liaison with carriers and facilitates company meetings in all locations, specifically between Employee Health & Benefits Client Relations and sales teams.
• Develops, implements and monitors workflows and procedures to ensure high quality service and compliance to agency standards. Continuously looks for ways to refine standards, workflows and procedures.
• Coaches, supervises and trains client relations colleagues, structuring the training agenda to achieve high performance. Leadership management experience preferred.
• Incorporates into all practices, policies and procedures guidelines to minimize agency errors and omissions exposure and promote quality standards.
• Supports full utilization of the agency automation system and other automation tools (i.e. internet, third party software, etc.) to improve customer service and agency efficiency.
• Participates in interviewing, hiring, performance management and performance coaching of colleagues.
• Stays informed regarding insurance technical knowledge, agency automation, company information, and other operating techniques.
• Works continually towards self-development to stay current regarding insurance knowledge, customer service and supervisory procedures and practices.
• Promotes open communication within the department.
• Provides technical assistance to colleagues.
• Keeps management informed about departmental issues.
• Actively participates in organization initiatives and support core values including community involvement.
• Performs other duties as required and assigned.

• You’re a leading professional with experience in the Employee Health & Benefits industry. 5+ years’ experience in the Employee Health & Benefits industry is strongly preferred. The ideal candidate would have a passion and deep understanding for all things related to group benefits including but not limited to managing large complex group benefit plans, self-funding arrangements, etc.
• You actively support and incorporate the company mission and core values into daily activities.
• Demonstrates leadership skills and continually leads by example. You also have a track record of success.
• Maintains a positive and respectful attitude with fellow colleagues.
• Works as a team member to achieve profit center goals and overall company goals.
• Demonstrates constructive customer service skills
  , internally and externally, with effective communication, respect, and integrity.
• Maintains confidentiality of all information related to clients, colleagues, carriers, or as appropriate, other information.
• You are dependable and consistently report to work on time prepared to perform duties of the position.
• You’re ready for a meaningful change
  . No more corporate vanilla structure for you. (Yes, an insurance company really just said that.)
• You embrace our core values: accountability, balance, excellence, integrity, respect and humanity.

The Client Relations Director is an exempt position which reports to the Managing Director of Client Engagement.

We take pride in providing our colleagues with a competitive compensation package; we will honor all local and state salary thresholds. The base pay offered will be determined on factors such as experience, skills, training, location, certifications, and education. The salary range for this position is $92,400-$172,100/year
. Additionally, this position may be eligible for performance-based incentives, annual profit sharing and a…