Market VP of Service

Salary: $90-120k Base + Bonus = $140-165k Total

Job Summary: The Market Vice President of Service is a high-impact operational leader responsible for overseeing a $50M annual service budget and a team of 100+ service and operations professionals across Washington, California, and Nevada. This role drives operational excellence, service delivery performance, and customer satisfaction while ensuring alignment with company goals and core values. The VP will be based in the Seattle office daily and provide hands‑on leadership, coaching, and strategic guidance to ensure scalable, efficient service operations across the region.

• Provide strategic leadership for all service and operations teams across WA, CA, and NV.
• Establish clear goals, KPIs, and performance standards to ensure high-level execution and continuous improvement.

• Manage day-to-day service operations, ensuring timely, high-quality service delivery.
• Analyze operational processes, identify opportunities for improvement, and implement best practices and scalable solutions.

• Lead and oversee a team of 100+ operational, technical, and support staff.
• Evaluate, coach, and motivate team members to achieve peak performance and uphold company values.
• Recruit, hire, and develop high-caliber talent to support regional growth.
• Develop and implement training programs that enhance technical skills, leadership, and overall department performance.

• Bachelor’s degree preferred; relevant experience considered in lieu of degree.
• 10+ years of progressive leadership experience in service, operations, or related fields.
• Proven success overseeing large budgets ($25M+), multi-location teams, and high-performing service organizations.

• 50 Years in business
• 1,400 employees
• 40,000 accounts / $491M in revenue
• Technology solutions

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