IT Support Technician

Title: IT Support Technician

Pay Rate: $65K-$70K

Location: Hillsboro, OR (VTM and Novus locations)

Employment Type: Direct Hire, Full-time, On-site

Reports To: IT Manager

About the Role

VTM Group, a high-tech firm in the Hillsboro area, seeks an IT Support Technician to join our Corporate Information Technology (IT) group. The IT Support Technician is responsible for providing excellent customer service support to our on-site, traveling, and remote staff. This is a technical support position that will interact with our internal users through email, instant messaging, phone support, and in person.

This person will report directly to the IT Manager and assist Corporate IT staff with ongoing projects and support requests.

Job Responsibilities

The IT Support Technician provides hands-on technical support and ensures our employees have the tools and assistance they need to do their best work. Responsibilities include, but are not limited to:

• Provide tier-one help desk support to all business units via phone, email, chat, and in person
• Handle tier-two ticket escalations as skills develop
• Troubleshoot and resolve hardware and software issues on Windows, Linux, and Mac
• Perform hardware and software upgrades to notebooks and workstations
• Image, configure, and deploy laptops and desktop PCs
• Troubleshoot wired/wireless network and Internet connectivity issues
• Diagnose and correct problems with printers and multi-function devices
• Manage user accounts in Active Directory (password resets, account creation, access requests)
• Support Microsoft 365 accounts and applications
• Provide technical training and assistance to end users
• Maintain and update IT documentation, policies, and knowledge base articles
• Travel between VTM and Novus locations as needed to provide on-site support

Requirements

• Full-time, on-site position at our Hillsboro, OR location
• Excellent people skills and a genuine desire to help others
• Ability to lift and carry up to 25 lbs. (laptops, desktops, equipment)
• This position will regularly drive between two business locations with employee-provided transportation. A clean driving record is desired.
• Availability for after-hours support when urgent issues arise-when systems go down or users need critical support, we need someone who responds with urgency
• Associate degree (A.A.) or equivalent from two-year college or technical school, or equivalent work experience
• Experience troubleshooting and resolving hardware and software issues on Windows
• Familiarity with Microsoft 365 and Office Suite
• Experience with ticketing systems (Jira, Service Now, or similar)
• Basic understanding of networking concepts (DHCP, DNS, VPN fundamentals)
• Outstanding written and verbal communication skills
• Problem-solving mindset and quick learner
• High attention to detail and organization skills

Not Required but Considered a Plus

• CompTIA certifications (A+, N+, or S+)
• Experience with Active Directory beyond basic user management
• Azure fundamentals or familiarity with cloud environments
• VMware basics (logging into vSphere, basic navigation)
• Exposure to cloud migration projects
• Veeam backup experience
• Linux/Unix basics (command line navigation)
• macOS support experience
• Cyber security awareness or fundamentals training

What We're Looking For

Beyond technical skills, we're looking for someone with the right attitude and character. The ideal candidate:

• Genuinely enjoys helping people and has patience with non-technical users
• Brings positive energy and a can-do attitude every day
• Is a self-starter who goes the extra mile without being asked
• Works well both independently and as part of a team
• Represents the IT department positively across all business units

Growth Opportunity

This role is designed for someone who wants to develop system administration skills over time. With demonstrated competence and initiative, there is opportunity to take on more infrastructure responsibilities and grow your career within our organization.

About VTM Group

At VTM Group, we offer comprehensive services that fuel some of the world's most successful trade associations, alliances, standards bodies, professional societies, and non-profit organizations. Through supporting these clients, VTM Group's passionate employees improve the way people live, work, and communicate. Join our team and make your impact!

We are proud to offer competitive compensation, an excellent benefit package, and employee perks like employer-paid outings and paid time off to participate in charitable work!

How to Apply

If you are looking to join a dynamic team and meet the above criteria, please visit our careers page to submit your resume and desired salary expectations.

Note: All offers are contingent upon successful completion of a background check and drug screening (we do not test for marijuana). Applicants must be authorized to work in the U.S. We are unable to sponsor visas.

Work location is on-site in Hillsboro, Oregon.