Tier II Helpdesk Technician

Overview

Tier II Help Desk Technician
Beaverton, OR | Onsite | $22–$29 per hour (DOE)

About Pacific Office Automation
Pacific Office Automation is the largest independently owned document imaging and technology dealer in the nation. Since 1976, we have expanded to more than thirty branches across eleven western states: OR, WA, CA, AZ, NM, NV, UT, , CO, TX, and HI. With over 40 years of success in office technology sales and service, our continued growth and reputation have allowed us to build lasting partnerships with leading manufacturers including Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and more.

At Pacific Office Automation, you’ll find a technology-driven company filled with growth opportunities, strong benefits, and a team of passionate professionals dedicated to helping one another succeed. We pride ourselves on being a long-term employer, investing in our employees through training, development, and certifications to keep pace with rapidly evolving technology. At POA, every voice matters — regardless of seniority or tenure.

Position
Join POA’s dynamic and growing IT team! We are seeking a Tier II Help Desk Technician for our Beaverton, OR office. In this role, you will provide frontline technical support to clients, helping diagnose, troubleshoot, and resolve a wide range of IT issues. We are looking for someone with strong problem-solving abilities, sound judgment, and excellent communication skills. If you have 2–4 years of help desk experience and a solid understanding of computer hardware, operating systems, and productivity software, we’d love to speak with you.

• Diagnose computer errors and assess issue urgency
• Install, configure, and upgrade PC software and operating systems
• Provide onsite support and manage escalation activities
• Repair and troubleshoot computer hardware (keyboards, printers, etc.)
• Deliver technical support via phone and remote tools
• Use remote support software to troubleshoot and resolve client issues
• Set up new user and email accounts
• Assist with password resets and access issues
• Configure email on computers and mobile devices
• Install printers and related software on client machines
• Document resolutions, troubleshooting steps, and escalation notes
• Create and maintain customer network documentation
• Troubleshoot software, hardware, and network issues
• Escalate complex issues to higher-tier support within SLA guidelines

• Associate’s degree required (Bachelor’s degree preferred)
• 2–4 years of help desk experience or experience with an IT provider
• Working knowledge of Windows Server environments (SBS, 2003, 2008 R2, 2012)
• Understanding of networking concepts (VPN, routing, ports, TCP/IP)
• Experience supporting Windows operating systems and Microsoft applications

• Experience in managed IT services environments
• Relevant certifications (A+, Network+, MCP, etc.)

• Career advancement and leadership growth opportunities
• Collaborative, team-oriented environment
• Medical, Dental, Vision, and Life insurance plans
• 401(k) with company match
• PTO, Vacation, and Sick Leave
• FSA program

Pacific Office Automation is proud to be an Equal Employment Opportunity employer. All qualified applicants will receive consideration without regard to race, color, national origin, ancestry, gender, sexual orientation, gender identity or expression, age, religion, veteran status, or any other protected characteristic. We celebrate diversity because we know it strengthens our organization.