Return to Inventory; RTI Specialist

Overview

The Return to Inventory (RTI) Specialist is responsible for managing the end-to-end Return to Inventory lifecycle for end-user devices. This role ensures accurate, timely recovery of assets from employees and contingent workers, maintains chain of custody, and supports inventory accuracy and compliance across depot and asset management systems.

• Manage the full RTI lifecycle including device recovery, tracking, intake, validation, and disposition
• Process RTI requests in Service Now (RITMs, Incidents, and Tasks) according to SOPs and SLAs
• Coordinate shipping of return kits, labels, and materials with logistics partners
• Track in-transit assets and follow up on delayed or missing returns
• Apply strike and escalation processes for overdue assets
• Validate returned devices for asset tag, serial number, and condition
• Update asset records, substates, and ownership details
• Partner with HR, IT, Security, and Managers on offboarding and recovery cases
• Support audits, reporting, and recovery initiatives
• Identify process improvements to reduce RTI cycle time and ticket volume

• 3+ years of experience in IT asset management, depot operations, or end-user support
• Hands-on experience with Service Now
• Strong understanding of asset lifecycle management
• Experience coordinating logistics and asset returns
• Excellent attention to detail and documentation skills
• Strong written and verbal communication skills