Principal Technical Support Engineer

.Principal Technical Support Engineer page is loaded## Principal Technical Support Engineer locations:
Beaverton, ORtime type:
Full time posted on:
Posted Todayjob requisition :
R17654
** A Day in Your Life at MKS:
** As a Principal Technical Support Engineer, you will partner with the Engineering team to provide expert-level technical support to customers, resolving complex technical issues related to company products or services. In this role, you will report to the Sr Manager, Engineering.
** You Will Make an Impact By:*
* • Handle escalated technical issues by collaborating with cross‑functional teams while directly engaging with customers to understand, diagnose, and resolve complex technical problems with timely, effective solutions.  
• Contribute to the creation and maintenance of technical documentation, knowledge base articles, and support tools  
• Mentor and coach junior technical support engineers while sharing knowledge and best practices across the team to strengthen technical troubleshooting skills, customer interaction, and overall team capability.  
• Monitor and report on technical support metrics, including ticket resolution time, customer satisfaction, and issue escalation rates  
• Identify opportunities for process improvement in technical support operations  
• Ensure adherence to quality standards, service level agreements (SLAs), and regulatory requirements  
• Travel Requirements:
** Up to 50% of Travel is required.
**** Skills You Bring:*
* • Bachelor’s Degree OR 4 years of related experience  
• 8+ years of related experience in service engineering or a similar technical support role
** Preferred

Skills:

*
* • Experience working with B2B (business to business) capital equipment or similarly complex systems
• Experience working in semiconductor, PCB, or similar industries
** Physical Demands and

Working Conditions:

*
* • Perform activities such as sitting, standing, or typing for extended periods of time  
• Ability to remain in a stationary position for 25% of the time  
• Must be able to communicate information and ideas so others will understand  
• Must be able to exchange accurate information  
• Operates in a professional office and/or laboratory/manufacturing environment  
• Constantly operates a computer and other office productivity machinery  
• Ability to observe documents and details at close range (within a few feet of the observer)  
• Noise level in the work environment is usually average

Globally, our policy is to recruit individuals from wide and diverse backgrounds. However, certain positions require access to controlled goods and technologies subject to the International Traffic in Arms Regulations (ITAR) or Export Administration Regulations (EAR). Applicants for these positions may need to be “U.S. persons.” “U.S. persons” are generally defined as U.S. citizens, noncitizen nationals, lawful permanent residents (or, green card holders), individuals granted asylum, and individuals admitted as refugees.

MKS Inc. and its affiliates and subsidiaries (“MKS”) is an affirmative action and equal opportunity employer: diverse candidates are encouraged to apply. We win as a team and are committed to recruiting and hiring qualified applicants regardless of race, color, national origin, sex (including pregnancy and pregnancy-related conditions), religion, age, ancestry, physical or mental disability or handicap, marital status, membership in the uniformed services, veteran status, sexual orientation, gender identity or expression, genetic information, or any other category protected by applicable law.

Hiring decisions are based on merit, qualifications and business needs. We conduct background checks and drug screens, in accordance with applicable law and company policies.  MKS is generally only hiring candidates who reside in states where we are registered to do business.

MKS is committed to working with and providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation during the application or interview process due to a disability, please contact us at: ac .If applying for a specific job, please include the requisition number (ex:…