Tier II Helpdesk Technician

Join to apply for the Tier II Helpdesk Technician role at Pacific Office Automation

Pacific Office Automation is the largest independently‑owned document imaging and technology dealer in the nation. Since 1976, we have grown to over thirty branches located in eleven western states including OR, WA, CA, AZ, NM, NV, UT, , CO, TX and HI. With over 40 years of success in office equipment and technology sales/service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, and Lexmark.

At Pacific Office Automation
, you will find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed. We are a long‑term employer committed to providing training and certification so that employees can keep up with fast‑changing technology.

Join POA’s dynamic and growing IT team in Beaverton, OR. The Tier II Help Desk Technician serves as the first line of IT support for all our clients.

We’re looking for someone with excellent judgment, 2‑4 years of help desk experience, strong communication skills, and a good understanding of common computer hardware and productivity software applications.

• Diagnose computer errors and triage to determine urgency of issues
• Install, configure, and upgrade PC software and operating systems
• Facilitate onsite and escalation support activities
• Repair computer hardware, such as keyboards and printers
• Provide technical support over the phone or via web to end users and clients
• Use remote support software to troubleshoot, diagnose, and resolve issues
• Setup new user and email accounts
• Assist end‑users with password changes
• Setup email on computers and mobile devices
• Install printers and software on client PCs
• Document resolution steps for closed tickets and notes for escalations
• Create and maintain documentation about customer networks
• Escalate to higher tier support to resolve customer issues within SLA
• Troubleshoot software, hardware, and network issues

• Associate’s degree (Bachelor’s degree preferred)
• 2‑4 years of helpdesk experience or experience with a helpdesk or IT provider
• Good understanding of Windows Server environments (SBS, 2003, 2008 R2, & 2012)
• Good knowledge of networking protocols and concepts (VPN, routing, ports, TCP/IP, network analysis tools)
• Hands‑on experience providing support to users using Windows 7, Windows 8, and other mainstream Microsoft applications

• Previous experience in managed IT services
• A+, Network+, MCP, and other relevant certifications

• Advancement and growth into leadership roles
• Team‑player environment
• Medical, dental, vision, and life insurance plans
• Matched 401(k)
• PTO, vacation, and sick leave
• FSA/HSA programs
• $22‑$29/hour DOE

Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees’ differences because we know that diversity makes us stronger.