Practice Manager

Department Overview

Department Overview The Practice Manager is a key practice leadership position ensuring quality care and continuity for patients and families within the OHSU Primary Care clinic s position has responsibility for guiding/overseeing day-to-day operations and clinic flow, which includes human resources functions, compliance and staff development. The Practice Manager will ensure adherence to OHSU policies and procedures for the clinic, including DNV and State Regulatory agency standards and be responsible for general clinic, operational and facility management duties.

This position requires the ability to work as a collaborative member of the management team. The Practice Manager leads in supporting diversity, creativity and an environment characterized by a strong ethic of trust, respect, and cooperation.

Operations Management

• Consistently demonstrates accountability and responsibility for the day-to-day operations of the primary care clinic at Beaverton.
• Develops business and clinical flows that facilitate patient satisfaction and maximize efficiency.
• Keeps current on all clinical and business systems and ensures that staff is current as well. Works closely with staff, providers and other leaders to maintain and improve quality of clinical operations to ensure high quality of care and maximize cost effectiveness.
• Works with scheduling team to maintain and revise exam room templates. Adjusts as needed using tools to determine need, such as the primary care capacity management matrix.
• Oversees the provider schedules for all sites; collaborates with Medical Director to ensure provider coverage across all sites at all times.
• Responsible for keeping all providers and staff and associated Practice Leaders in all sites apprised of program performance.
• Ensure workflow is in concert with system developments. Develops intra-departmental policies, procedures and guidelines that align with the OHSU primary care leadership council goals and OHSU.
• Participates in Service Line, Operations meetings, Departmental, Organizational, and Community meetings when requested.
• Works collaboratively to anticipate operations issues in order to avert. Problem solves immediate and long-range operating issues with staff.
• Keeps informed of all licensure, regulatory and safety requirements. Ensures department and staff compliance with CMS regulations, HIPAA, OSHA, CLIA, OHSU, the Nurse Practice Act compliance, DNV and other regulations.
• Utilizes data to forecast capacity & demand as well as problem solves with data teams to ensure accurate data is used for decision making.
• Demonstrates collaborative problem solving skills and conflict resolution. Provides daily "rounding/huddle” and will be accessible, available, and responsive to staff, providers and patients.
• Utilizes patient satisfaction results, comments, and reports from the NRC to monitor patient and family feedback. In a timely manner, will develop corrective action plans to resolve problems and monitors results. Monitors other measures of patient access including phone statistics, access, patient waits, appointments, etc.
• Builds collaborative network and partnerships with ancillary departments and other departments across OHSU as well as partnerships within the local community.
• Possesses the ability to act as back-up for clinically robust practice.
• Responds appropriately in emergencies.
• Is knowledgeable about the contents of the code cart and can initiate and assist in CPR.
• Understands the procedure for medical emergencies, code 99 and other emergency/disaster situations.

Process Improvement Facilitation/Project Management

• Attend and participate in professional meetings and committees to stay current with OHSU strategic goals, primary care objectives and ambulatory standards around access, care models, the patient experience, service and quality health-care
• In collaboration with the Medical Director, takes responsibility for safety issues that apply to the clinic environment, ensures accidents are reported in the PSI and responded to in a timely manner.
• Manage workflow to ensure daily DMS Huddle and weekly Performance Improvement Rounds and other performance improvement project meetings are consistent and on schedule.
• Work collaboratively as part of the ambulatory care team on assigned projects and initiatives across other areas of the
• Designs, leads and facilitates practice improvement initiatives and events including, but not limited to:
• Space Utilization
• Staffing levels and roles
• Operations and patient flow
• Employee (staff and provider) engagement
• Patient experience
• Cost reduction and resource utilization/optimization
• Patient and employee safety, and regulatory adherence
• Practice Optimization with MD dyad
• Identifies and addresses behavioral, operational, and cultural barriers to change.
• Partners with medical director to problem-solve and to evaluate effectiveness of communication.
• Collaborates with Medical Director to ensure practice harmonization and process…