Patient Access Specialist

Want to giggle while you work? We love to work with kids and their families, providing important care, which is both fun and purposeful.

As an Equal Opportunity Employer our team of experienced, talented professionals honors the company values of
compassion, stewardship, excellence, integrity, flexibility, service, and inclusivity
in everything we do –it is an integral part of who we are and what we seek in future employees.

Metro Pediatrics is your best choice for a career in pediatric medicine. If you enjoy a fast-paced, upbeat, and supportive work environment taking care of kids, we invite you to apply and become part of our outstanding team! Start your pediatric medical career today.

This position is eligible for our $1000 sign on bonus.

The Patient Access Specialist is responsible for answering all incoming telephone calls and distributing to the correct destination. Greet and check-in patients, verify insurance information, and collect copayments and any outstanding account balances. Schedule patient appointments according to clinic protocol.

Essential Functions

• Answer the telephone in a professional and courteous manner, scheduling patient appointments following procedures for proper timing and routing. Follow established guidelines to route complex messages to medical staff.
• Verify demographics for all patients, create new accounts, and verify eligibility for insurance coverage.
• Greet and check-in patients at front desk in preparation for their appointments with the provider. Notify clinical staff of patients arrival. Collect and record copayments and outstanding balances, and balance cash drawer daily.
• Participate in patient outreach to achieve ongoing quality measures and maintain scheduling guidelines.
• Sustain excellent patient interactions using clear communication and problem-solving skills.
• Maintain confidentiality of sensitive patient information at all times.
• Successfully work in a fast-paced, changing environment with effective time management and ability to multi-task and prioritize workload.
• Display high standards of office conduct.
• Ensure reception area and waiting room are clean and neat. Regularly sanitize counters and surfaces.
• Participate in site-specific and clinic-wide initiatives on an ongoing basis.
• Attend and actively participates in huddles and team meetings.
• Punctual, regular, timely, and dependable attendance.

Metropolitan Pediatrics participates in E-Verify to confirm employees’ eligibility to work in the U.S.

Education & Experience

• High school education or equivalent required.
• Experienced handling a high volume of telephone calls.
• Minimum of 1-2 years of experience in customer service, computers, general office procedures, and multitasking preferred.
• Vocational training in medical office procedures preferred.
• General understanding of medical terms and experience with EMR preferred.