Supportive Services; SHS Housing Coordinator

Purpose

The Supportive Housing Services (SHS) Housing Coordinator reports to the Housing Support Manager – Multnomah County. They are the SHS housing expert, both proficient in housing navigation and housing stabilization. This role provides direct services in the community to participant households as they transition from houselessness, hospital, or licensed residential settings to housing settings of their choice within our community. The SHS Housing Coordinator uses a person‑centered approach to assist participants to prepare for, obtain, and retain housing, with the goal of increasing independence and thriving in the community.

• Works with all eligible program participants, including individuals with complex mental health needs, and meets with them in locations that best meet their needs (emergency shelters, behavioral health clinics, behavioral health resource centers).
• Interviews and assesses participant household’s eligibility for housing needs and services.
• Cultivates positive working relationships with participants.
• Builds trust through direct, clear, and honest communication.
• Engages in active listening and empathy.
• Transparency and clarity regarding program expectations and processes.
• Supports individualized service planning and pace of services.
• Provides tenant education to foster awareness of housing navigation and retention processes; promotes informed choice through all levels of program participation.
• Utilizes assertive engagement strategies and techniques.
• Presents in a manner that results in each person feeling seen, heard, and valued.
• Supports healthy boundary setting and holding by both staff and the participant.

• Understands and completes required service documentation in an accurate, thorough, and timely manner in accordance with contract and agency guidelines.
• Responds to housing and other crises that may arise.
• Provides housing case management services, including skills training.
• Demonstrates consistency and accessibility.
• Assists in managing staffing demands during periods of high workload, such as handling a surge in referrals, to ensure program operations continue smoothly and effectively.
• Serves as an expert for HMIS for SHS team.
• Coordinates SHS trainings in regard to housing services with alignment in agency and community best practices as specified in contracts, certification requirements, and agency guidelines.
• Recommends quality improvement around SHS operations, documentation, trainings, systems, and more, to ensure the department is efficient and operating with a best‑practice lens.
• Ensures thorough and complete onboarding of all new team members.
• Supports staff with coaching, mentoring, feedback, and training to enhance job knowledge and skills.
• Models honest, well‑intended and direct feedback, holding team members accountable for doing the same; is receptive to, self‑reflecting on, and utilizes feedback to enhance professional skills and abilities, meet needs of participants, team members and community partners; creates and maintains a culture where team members do the same.
• Is accessible and responsive to participants, team members, colleagues, partners, and other stakeholders.
• Leads team meetings and conducts group case conferencing meetings with internal team members.
• Provides additional support to staff during times of increased workload to maintain service delivery and team productivity.
• Manages office supplies: tracks, orders, and maintains SHS site‑specific supplies, ensuring the office is fully stocked and organized.
• Has comprehensive understanding of service contracts, budget, and outcomes; plays an active role in development and usage of program tracking systems.
• Attends and actively contributes to SHS TEAM leadership meetings (with SHS Director, other SHS TEAM Program Managers and Team Leads); works collaboratively to identify, communicate, and move toward team vision; identify ways the team aligns with mission and values and advances strategic plan.
• Promotes SHS team principles—Informed Choice, Person‑Centered approach, Peer‑based approaches and philosophies, etc.—and forms collaborative, working partnerships with…