Customer Support Specialist

Creative Safety Supply is looking to add a
** adept
* * Customer Support Specialist to the team! In this role, you’ll be at the heart of our customer interactions by answering questions, guiding clients through creating custom products, or recommending solutions that best fit their organization’s needs. You’ll also work behind the scenes with our internal teams to keep the order process running smoothly and ensure a positive customer experience. This role is about more than providing excellent customer service, it is about building lasting relationships, creating value at every step, and shaping a customer journey worth talking about.

If you thrive on problem solving, enjoy forming genuine connections, and want to make a real impact as part of a highly collaborative team, we’d love to hear from you!

• Serve as the first point of contact for customer requests via phone, email, and live chat.
• Work closely with new and returning customers on complex and custom orders, such as designing floor/wall signs.
• Collaborate with sales team members to provide quotes, process and manage orders, and support customer accounts to drive retention.
• Prepare and send sample packets, catalogs, or custom sample boxes to potential customers as needed.
• Assist Sales Team with administrative tasks such as order entry, payment verification, and other tasks as needed.
• Maintain expert-level knowledge of core products and services, staying current on any changes or updates.
• Provide Tier 1 technical product support, escalating issues by creating and submitting technical support tickets as needed.
• Complete assigned tasks in the customer service queue and assist with additional projects or inquiries.
• Provide administrative support to Trade Show teams as needed.
• Participate in team and department wide meetings, trainings, and initiatives.
• Contribute ideas for process improvements to enhance both customer experience and internal efficiency.
• Assist with onboarding, mentoring, or training new team members as requested.
• Other duties as assigned.

• High School Diploma or GED required; college-level coursework or a degree is preferred.
• 5+ years of prior experience in an office-based customer service/support or inside sales role.
• Proficient in Microsoft Office Suite; ability to quickly learn new software systems.
• Previous experience working within CRM/ERP systems – Hub Spot and/or Net Suite experience highly preferred.
• Effective communicator, both written and verbal, with strong professional email and phone etiquette.
• A strong sense of initiative and a proactive, customer-first mindset.
• Strong attention to detail and time management skills; ability to manage multiple priorities in a fast-paced environment; has a sense of urgency around completing high-priority tasks.
• Demonstrated problem‑solving skills and initiative to improve processes.
• Able to collaborate effectively across departments and locations.
• Comfortable with speaking to customers and coworkers on the phone.

• Competitive Pay
• Medical, Dental, & Vision insurance
• Voluntary STD/LTD
• 401(k) program with employer matching (Roth options available)
• Generous PTO program
• Career Growth Opportunities
• Annual reviews
• Access to training & development
• Fully stocked Breakroom w/excellent snacks & drinks
• Volunteer and Community Outreach opportunity
• Active employee engagement activities

Ability to stand in a stationary position for long periods; occasionally move around the office and reach into cabinets, drawers, etc.; ability to lift to 40 pounds.

Warehouse environment with fluorescent lighting, regular interruptions, and an increased noise level.

Creative Safety Supply is at the forefront of the Safety Industry for OSHA‑compliant labeling. We assist our clients with finding visually centered solutions to both everyday problems and hazardous situations. By working here, you’ll have the opportunity to contribute creative and outside‑the‑box solutions that ultimately achieve our clients' safety goals. You’ll also be able to learn all about the safety industry and why we’re passionate about what we do.