Customer Support Specialist

Order Manager

Location: Beaverton, OR

As part of a customer‑first strategy, the Order Manager plays a critical role as one of the first points of contact for customers. This position directly impacts customer satisfaction, retention, and purchasing decisions. The Order Manager ensures high‑quality customer interactions while serving as a key liaison between internal teams and customers.

In this role, you will become a subject‑matter expert on products, services, and business processes, while ensuring compliance with company policies. Using active listening and problem‑solving skills, you will identify customer needs, advocate on their behalf, and help deliver exceptional customer experiences that drive long‑term success.

• Serve as a front‑line customer contact, delivering exceptional service throughout the order lifecycle

• Recommend appropriate products and solutions based on customer needs

• Assist with software installation support and parts research

• Create accurate quotes and process customer orders efficiently

• Proactively track order status and communicate updates or delays to customers

• Collaborate with sales, credit, logistics, manufacturing, and supply chain teams to resolve order issues

• Manage orders from booking through shipment, including holds management

• Execute order management processes in accordance with company policy

• Complete export compliance screening as required

• Respond promptly to internal and external customer inquiries

• Identify and create sales leads through customer interactions

• Contribute to continuous process improvement and a positive team culture

• Experience in order management or customer service; motivated by helping customers succeed
• Strong customer‑first mindset with a desire for continuous learning and improvement
• Ability to partner effectively with technical and field sales teams
• Proven problem‑solving skills and ability to identify process gaps
• Experience using ERP systems (Oracle preferred) for quoting and order entry
• Experience with CRM systems (Microsoft Dynamics 365 preferred)
• Exceptional verbal and written communication skills
• Strong organizational skills and attention to detail
• Ability to multitask effectively in a fast‑paced environment
• Flexible and collaborative team player

• 1–2 years of experience in order management, customer service, technical support, or inside sales
• Oracle ERP experience preferred
• Microsoft Dynamics 365 experience preferred

• Bachelor’s degree in Business Administration preferred
• High school diploma or equivalent with relevant experience will be considered

$20.00 to $24.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short‑term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.