Customer Support Specialist

As part of the Tektronix Customer-First strategic pillar, the Customer Success Specialist is often the first contact a customer has with Tektronix. In this role, you will enable high customer retention and influence purchasing decisions.

You will ensure highest quality customer interactions, serve as a liaison between departments, advocate customer needs, and become an expert in Tektronix’s products and services. Your active listening will maximize customer delight and revenue potential.

• Review daily order management with the team to ensure orders are booked, held, and shipped.
• Execute order management processes in accordance with policy.
• Respond to internal and external customer inquiries.
• Quickly and accurately create quotes and booking orders.
• Proactively track order status and notify customers of delays.
• Complete export compliance screening as needed.
• Identify and create leads from customer interactions.
• Collaborate with field sales, credit, logistics, and supply chain to solve problems and improve processes.

• Experience in an order management function or customer service role.
• Demonstrated customer‑first attitude and desire for continuous improvement.
• Ability to partner with technical sales to become a trusted collaborator.
• Problem‑solving skills to identify issues in owned processes.
• Experience navigating Oracle ERP or similar systems for quotes and orders; familiarity with Dynamics or other CRM preferred.
• Exceptional verbal and written communication; ability to multi‑task in a fast‑paced environment.
• Outstanding organizational skills with attention to detail.
• Flexibility within team environments.

• 1‑2 years of experience in order management, customer service, technical support, or inside sales.
• Experience with Oracle preferred.
• Experience with MS Dynamics 365 preferred.

• Bachelor’s degree in business administration preferred.
• High school diploma or equivalent considered with appropriate experience.

All employment offers are contingent upon successful completion of a pre‑employment drug screening and background check.

Tektronix is an equal‑opportunity employer. We do not discriminate based on race, color, religion, sex, sexual orientation, national origin, age, physical or mental disability, pregnancy, childbirth, or related medical condition, veteran status, or any other status protected by applicable federal, state, or local law.