Branch Operations Support; Public Benefits Specialist, Entry | Bilingual English​/Dari

Branch Operations Support (Public Benefits Specialist, Entry) – Bilingual English/Dari Required

Apply for the Branch Operations Support role with the Oregon Department of Human Services. Based in Beaverton, this entry-level position supports Self Sufficiency Programs (SSP) by providing case assistance, clarifying policies, and helping customers access services such as SNAP benefits and other welfare programs.

Posting Date: 01/02/2026
Final date to receive applications: 01/11/2026
Salary Range: $3,705 – $4,833
Position Type: Employee
Position Title: Branch Operations Support (Public Benefits Specialist, Entry) – Bilingual English/Dari Required

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.

• This position is bilingual and requires duties to be carried out in both English and Dari.
• Job offer will be contingent upon passing test(s) evaluating proficiency.
• This position may receive a 5% differential pay based on passing the required language test.

• Serve as the first point of contact in most field offices, providing a welcoming environment for families to interact with ODHS.
• Support office infrastructure by maintaining day‑to‑day operations.
• Assist Oregonians using the online Oregon Eligibility system for ODHS, Oregon Health Authority (OHA), and Department of Early Learning and Care (DELC) programs in person, by phone, or email to resolve questions or concerns.
• Assist clients through a trauma‑informed lens.
• May include financial desk responsibilities.
• Provide support for the business functions within the office.

• Two years of experience working in a reception area or call center, interviewing to obtain information or providing customer service, involving high‑volume work (e.g., data entry, verifying application completeness, completing necessary documents); OR
• An associate degree in Behavioral Science, Social Science, or closely related field AND six months of experience in a busy reception or call center; OR
• Equivalent combination of education, training, and experience relative to the class concept.
• Bilingual in English and Dari (subject to passing language proficiency test).

• Experience managing front‑desk operations while ensuring a welcoming and organized environment.
• Experience gathering detailed and accurate information from applicants and recipients to assess eligibility and determine appropriate service options.
• Experience clearly communicating program rules, procedures, and eligibility requirements to diverse clients.
• Proficient with Microsoft Office, internet browsing, online research, and email communication.
• Experience processing detailed data accurately and efficiently to support program or organizational goals.
• Customer service experience demonstrating active listening, empathy, and respect for diverse clients.

• Clearly describe how you meet the minimum qualifications and essential attributes in your application materials.
• Include a detailed work and education history. Your resume and cover letter may be uploaded in the Resume/CV field.
• The State of Oregon does not request age, date of birth, attendance or graduation dates during the application process.
• Using outside AI software during assessments is prohibited unless otherwise stated; unauthorized use will result in disqualification.
• Monitor your email and Workday account for updates. You may be asked to submit additional information after the initial application.
• The posting closes at 11:59 PM (PDT/PST) on the close date. After submitting, immediately respond to the two questionnaires regarding public records requests and veterans’ preference to complete the application process.

• Work Locations:
  Offices…