Restoration Estimator-PacWest Restoration-Damage Repair

Restoration Estimator - Portland, OR

Salary $75,000 to $100,000 – Depending on Experience - Full Benefits Package

• Customer Service, Communication, and Sales - Serve as Initial primary contact with owners, adjusters, and consultants.
• You are the first response to job opportunities. It is your job to dispatch to a project, inspect & sign the job. You will call the customer typically before the mitigation is complete to introduce yourself and set up a site inspection to gather the necessary information pertaining to the reconstruction necessary to complete the project.
• Educate the customer on the processes of reconstruction, insurance process, job schedule and completion, and establish realistic expectations for the process.
• Scope development, negotiation and agreements with customers and adjusters.
• Create repair estimates using industry programs– Xactimate and Xactanalysis.
• Consistently identify potential site hazards (asbestos, lead paint, mold, etc.).
• Must conduct oneself professionally and with courtesy at all times. Must be proactive conveying information and be immediately responsive to requests for information.
• Comprehensive understanding of customer service, principles and practices.
• Attention to detail and keen sense of safeguarding other people's property and information.
• Work closely with all customers and adjusters to fulfill excellent service experience.
• Ensure all communication between customer work partners is handled effectively using professional techniques and excellent communication so that all work provided by subcontractors or in-house employees meets or exceeds Company standards and creating return customers, not just of the customer, but the referring parties, insurance company etc.
• Ensure delivery of excellent customer service and communication.
• Customer inquiries/complaints are monitored, quickly acted upon, and properly recorded in Dash.
• Initiate all required contracts, authorizations, and other required documents with customers.
• Documentation of work flow process in job notes located in the project file in Dash, in a timely and accurate manner within the designed time frames.
• Make calls daily and/or correspondence to customers and adjusters to collect balances owed.
• Work with coordinators, customers, and adjusters to resolve outstanding issues.
• Update customer files with payment and contact information.
• Arrange payment plans when necessary.
• Create and maintain good relationships with partners, vendors, insurance carriers, adjusters, supervisors, co-workers, and customers.
• Track and record incoming customer payments on your collections tracker.
• Work closely with Office Manager for all legal matters pertaining to past due customer accounts and property liens.
• Accountable for reducing delinquency of customer accounts.
• Create accurate floor plans in Xactimate Sketch.
• Residential/Multi-family estimating experience.
• Create and adhere to acceptable budgets and address overages as they present themselves.
• Independently manages own work.
• Make routine calls to customers to collect progress payments and final invoicing.
• Assist in pricing change orders and supplements.
• Complete all open items and supplements and supply info to the adjuster.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Assist in the development and continuing improvement efforts of the company.
• Comply with company and department policies, procedures, guidelines, and standards.
• Attend sponsored operations and safety training courses as required.

• At least 3 years Xactimate estimating experience.
• Must use corporate standards for Xactimate estimates, proposals, etc.
• Extensive Customer Service experience.
• Microsoft office skills.
• Professional demeanor and appearance, excellent Telephone skills.
• Ability to work well with others, maintain professional interaction with co-workers and vendors.

• Meeting adjusters on the job-site.
• Delivering estimates and final billings.
• Maintaining good reporting to know all work in process and that we are taking advantage of all opportunities to serve our clients.

• Contact all customers to…