Manager, Direct Sales

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Position Title:
Manager, Direct Sales

Job Description

Position Title:
Manager, Direct Sales

Base Salary: $44,505 to $70,787 annually DOE

Commission: Target commission of $48,000 annually

Bonus: Target annual bonus

Benefits: Medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, parental leave, quarterly performance bonus, training, career growth and education reimbursement programs.

At Ziply Fiber, our mission is to elevate the connected lives of our communities every day. We’re delivering the fastest home internet in the Northwest, with a focus on areas traditionally underserved by mainstream internet companies. And as our state-of-the-art fiber network expands in WA, OR,  MT, so does our need for team members who can help us grow and realize our goals.

We may be building internet, but we are reaching real people. We strive to build relationships and provide customers and communities with refreshingly great experiences.

We emphasize our values in all our interactions:

Genuinely Caring: Our customers and colleagues are people, and quite possibly our neighbors. We put ourselves in their shoes and give them our full attention.

Empowering You: We empower our customers to choose the products that best meet their needs, and we support our employees to implement solutions that elevate the experiences of our customers and coworkers.

Innovation and Improvement: We always look for ways to make the experiences of our customers – and each other – better.

Earning Your Trust: We earn trust by communicating simply and transparently as real people, not as a corporation.

Job Summary

The Manager, Direct Sales will be responsible for building and maintaining a Direct Sales team for the Residential Sales Organization. This includes Direct Sales Account Executives or Account Managers that sell to MDU residents, Residential door-to-door, and aid in the development of new fiber communities.

Essential Duties and Responsibilities:

• Lead and develop a high-performing sales team of 15+ Direct Sales Account Executives (DSAEs) and Account Managers (AMs) —overseeing hiring, onboarding, training, and fostering continuous growth and performance.
• Build and execute processes and sales initiatives to increase customer penetration across the footprint.
• Facilitate the creation of e-learning, classroom sales training materials, and associated curriculum in tandem with Sales Trainer.
• Host community building events as new fiber areas are launched.
• Assist in building new order entry processes for sales team.
• Meet and exceed monthly sales performance expectations for all sales channels.
• Monitor and evaluate sales performance reporting dashboards with BI team.
• Create and monitor lead and lag sales performance measurements.
• Marketing team collaboration; offer strategy & communication, collateral material creation & distribution.
• Financial responsibilities include operational expense tracking, processing mileage reimbursements, payments to community event organizers, and others.
• Monitor industry developments (technical, regulatory, and otherwise) and apply critical thinking for strategic and customer impact analysis.
• Performs other duties as required to support the business and evolving organization.

Qualifications:

• High school diploma or GED required.
• Bachelor's degree desired, advanced degree preferred.
• Minimum four (4) years of Telecom industry experience required.
• Minimum four (4) years of Sales Management experience required.
• People management experience leading teams of 15 plus direct reports required.
• Documented record of meeting and exceeding sales performance expectations.
• Excellent communication and customer service skills.
• High proficiency in MS Office products.
• Strong financial analysis and project management abilities.
• Competency in making data driven business recommendations.
• Analytical and problem-solving aptitude.
• Must have reliable transportation and willing to travel as needed.
• Must have and maintain a valid driver’s license, auto insurance, and satisfactory driving record.

Knowledge, Skills, and Abilities:

• Ability to work independently and apply sound judgment and reasoning skills to a variety of situations.
• Ability to multi-task and collaborate effectively with other personnel to meet deadlines.
• Strong verbal and written communication, attention to detail, and organizational skills.
• Ability to work within critical deadlines.
• Ability to adjust to rapidly changing priorities and schedules.
• Ability to provide excellent customer service.
• Ability to drive on behalf of the company in a safe and responsible manner.

Work Authorization

Applicants must be currently authorized to work in the US for any employer. Sponsorship is not available for this position.

Physical Requirements

The physical demands described here are…