Mailroom Clerk

Position Profile

The Mailroom Clerk is accountable for the daily operations of a site. This role is responsible for performing contracted office services, which may include: hospitality and mail services.

Job Duties and Responsibilities

* Responsible for daily operations of a mail room, copy center, or scanning facility.

* Operates office equipment including PCs, copiers, multifunction devices, imaging equipment, and mail equipment.

* May be responsible for courier services, reception services, switchboard operations, shipping & receiving, and processing/delivering mail.

* Serves as the primary point of formal contact with the customer on a daily basis.

* Responsible for effective implementation and management of Service Excellence Programs.

* Operates required equipment and software efficiently to meet service-level agreements.

* Manages cost of goods by effectively using company materials and supplies to support profitability.

* May perform routine functions including creating/completing work orders, contractor monitoring, inspections, reporting facility issues, and providing general support as needed.

* May interact with contracted vendors, facility management, and building occupants.

* May be responsible for maintaining office supply inventory and re-ordering supplies.

* May assist with conference room coordination and A/V equipment resource management.

* Maintains positive internal working relationships by communicating professionally with all employees.

* Collects and provides data to leadership and customers, including monthly reporting as required.

* Ensures financial responsibilities are met.

* Performs other duties as assigned.

Qualifications (Education, Experience, Certifications)

Required:

* High School Diploma or GED.

* 1+ years of experience in a related field (B2B and/or technical environment preferred).

* 1+ year of customer‑facing work experience.

* Demonstrated basic understanding of technology.

Knowledge, Skills, and Abilities

* Strong tactical thinking skills.

* Ability to present to small groups.

* Moderate problem‑solving skills.

* Basic customer service skills.

* Basic technical aptitude.

* Basic written and verbal communication skills.

Working Conditions, Mental and Physical Demands

* Work is typically performed in a standard office environment with adequate lighting, ventilation, temperature, and noise levels.

* Work assignments may be varied and require interpreting, comprehending, and applying complex materials or instructions.

* Requires the ability to prepare and convey diversified information.

* Some physical effort required: walking, standing, bending, reaching, and lifting/carrying objects up to 50 lbs (e.g., paper, files, small equipment).

* Requires moderate dexterity and regular use of basic tools such as keyboards, calculators, and hand tools.

Disclaimer

The above statements are intended to describe the general nature and level of work performed. They are not intended to be an exhaustive list of all responsibilities, duties, skills, or working conditions associated with the position.