Sales Advisor- Fairfield Commons

About the Role

As a Sales Advisor, you will provide excellent customer service, welcome and guide customers through the store, and actively sell products. You will use fashion and product knowledge to give customers all the relevant information for the best experience. Additionally, you will handle garment refill & care, presentation, and contribute to a clean and tidy sales floor and back-of-house, working closely with the rest of your store team.

Working at H&M means no two days are ever the same. Typical responsibilities include:

• Provide excellent customer service: welcoming and guiding customers and supporting them with direct customer service.
• Engage in conversations with customers to provide excellent service.
• Guide customers through fashion trends, stories & products in all areas of the store.
• Promote and sell our products effectively.
• Actively promote our Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
• Represent yourself and the H&M brand positively during all customer interactions.
• Support commercial or operational actions to reach sales targets with the store management team.

• Provide excellent customer service: welcoming and guiding customers and supporting them with direct service.
• Engage and have conversations with customers.
• Guide customers through trends, stories & products.
• Promote and sell our products.
• Actively promote Hello Member app and sustainability initiatives.
• Represent the H&M brand positively.
• Support commercial or operational actions to reach sales targets.

• Keep up-to-date with fashion trends, styles, brands, products, competitors and influencers.
• Use product & fashion knowledge to share relevant information with customers.

• Share service, fashion and store operations knowledge with colleagues.
• Follow all procedures, routines and legal requirements in all areas of the store.
• Give & receive feedback with colleagues to learn and develop.
• Participate in onboarding, introduction processes, training and courses relevant to your role and future development.

• Complete full garment cycle from unpacking and refill to steaming and ensure good garment care.
• Operate fitting room and checkout areas according to best practice and processes.
• Contribute to a clean and tidy sales floor and back-of-house, including stockrooms.
• Support garment presentation, execution and maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelines.
• Ensure good stock levels with replenishment routines on the sales floor.
• Maintain best practice for in-store OMNI services & tech tools such as Instore Care App, Click & Collect, Smart Store.
• Support opening and closing of the store.
• Follow all H&S guidelines and legal requirements applicable to role and responsibilities.

• Passionate about fashion and everything we create in-store.
• Motivated by giving customers a great experience.
• Communicative, creative, curious, motivated, flexible, decisive and action-oriented.
• Enjoy working in a collaborative and dynamic environment.
• Have sales experience working in a dynamic retail environment.
• Experience in customer service in fashion, retail or related industries.

• We value diverse backgrounds, including race, ethnicity, gender, age, religion, sexual orientation and disability.
• We pride ourselves on being a values-driven organization with 7 unique values.
• You will have access to Colleague Resource Groups (CRGs) for community and networking.
• We are an inclusive company that encourages authenticity.
• Access to a large global talent community and career growth opportunities.
• We support overall wellbeing with comprehensive benefits, including health insurance, wellness, family support programs, retirement plan, paid leave and community days.
• Express your personal style with employee discount at H&M, Other Stories and COS.

Hourly, Non-Exempt

SLS

Sales Associate Pay Rate $11.50 per hour

We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us at  and use Ask a Question.

We offer all our employees at H&M Group attractive benefits with extensive development opportunities worldwide. All employees receive a staff discount card, usable on all H&M Group brands in stores and online. In addition, all employees are included in the H&M Incentive Program (HIP).

H&M promotes inclusive, diverse and equitable workplaces. Our team consists of a variety of people with diverse knowledge, experience and ideas. We strive for fair and equal processes.

H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces to designer collaborations. Our business idea is fashion & quality at the best price in a…