Front Desk Agent

Join Our Team at Courtyard Dayton Beavercreek, Ohio!

Courtyard by Marriott Dayton Beavercreek, Ohio is seeking a Hotel Guest Service Agent, Hotel Desk Clerk or Hotel Front Office Agent.

About Us: Join the team at Courtyard by Marriott Dayton Beavercreek, where our newly renovated hotel offers a vibrant work environment just minutes from Wright-Patterson AFB, Wright State University, and downtown Dayton. With exciting nearby developments, including a new Dick's Outdoor complex at Fairfield Commons Mall, you will be in the heart of it all. While providing our guests with perks like on-site Starbucks coffee, made-to-order breakfast, and a new fitness room, you will be supported by a management team that has been here for over three years.

We are proud of our recent Marriott Bonvoy awards and past cleanliness recognition, and we are looking for dynamic individuals to join our amazing staff.

Why This Role? Working as a Courtyard by Marriott Dayton Beavercreek Hotel Guest Service Agent, Hotel Front Desk Agent or Hotel Front Desk Clerk offers a rewarding opportunity to be part of a dynamic hospitality team. The Hotel Guest Service Agent, Hotel Front Desk Agent, or Hotel Front Desk Clerk allows you to be at the forefront of delivering exceptional service, ensuring guests have a seamless and enjoyable experience from check-in to check-out.

With the hotel’s convenient location near the airport, you will interact with a diverse range of travelers, from business professionals to vacationing families, providing a chance to build strong communication and problem‑solving skills.

• Comprehensive Benefits:
  Medical, Dental and Vision
• Financial Perks: 401(k) with company match, NEXT DAY PAY, and flexible spending accounts
• Time Off:
  Vacation, Personal Days, and Holiday pay
• Exclusive Discounts:
  Hotel, food, and beverage savings for personal travel
• Professional Growth:
  Online training courses
• Additional Support:
  Employee Assistance Program, jury duty leave, bereavement leave, and more

• Assisting guests with the check-in and check-out process efficiently, ensuring a smooth and welcoming experience.
• Handling room reservations, cancellations and modifications accurately while maintaining up-to-date records.
• Responding promptly and professionally to guest inquiries, complaints and special requests, aiming to exceed guest expectations.
• Handling payment transactions, including room charges, deposits and refunds, while ensuring accuracy and compliance with hotel policies.
• Coordinating with other hotel departments, such as housekeeping and maintenance, to address guest needs and resolve issues promptly.
• Offering information about hotel services, amenities, local attractions and transportation options to assist guests with their plans.
• Resolving guest concerns or complaints effectively, escalating issues when necessary to maintain satisfaction.
• Keeping accurate and organized records of guest stays, payments and interactions in the hotel’s property management system (PMS).
• Upselling rooms and promoting hotel amenities, such as dining options or event spaces, to enhance the guest experience.
• Following safety and security protocols to safeguard guests, staff and property, including verifying guest identification and monitoring for suspicious activity.

• Previous experience in customer-facing roles, such as in hospitality, retail or food service, is often required or preferred.
• Strong interpersonal skills and a focus on delivering exceptional service are essential.
• Familiarity with using computers and software systems, especially reservation or property management systems (PMS).
• Strong verbal and written communication skills are necessary for interacting with guests and team members professionally and clearly.
• Experience handling guest complaints or resolving conflicts in a calm and effective manner is an asset.
• Previous roles that required managing multiple tasks, such as answering phones, handling reservations…