Mortgage Servicing Specialist

The Mortgage Servicing Specialist provides high-quality support to members and partner credit unions by handling loan-level mortgage servicing inquiries and transactions across multiple channels. This role ensures accurate, compliant, and empathetic service while delivering a consistent, five-star member experience in a fast-paced call center environment.

• Process mortgage servicing transactions, including payments, account maintenance, and information requests.
• Respond to member and partner inquiries via phone, email, voicemail, fax, and mail within established service levels.
• Provide mortgage information such as payoff statements to members and third parties (e.g., title companies).
• Follow all policies, procedures, regulatory requirements, and risk mitigation controls.
• Complete member verification and adhere to security and fraud prevention standards.
• Conduct outbound welcome calls and participate in call campaigns as needed.
• Support reporting, metrics tracking, document requests, and other operational tasks.
• Collaborate with team members and stakeholders to resolve member and partner issues.
• Assist with training and support of new team members when requested.

• High school diploma or equivalent; some post‑secondary education preferred.
• Customer service or call center experience required; mortgage servicing experience preferred.
• Strong verbal and written communication skills.
• Ability to learn and use multiple software applications and loan servicing systems.
• Accurate keyboarding and data entry skills.
• Strong problem‑solving skills with the ability to prioritize and work independently.
• Ability to thrive in a fast‑paced, high-volume, team‑oriented environment.
• Commitment to providing empathetic, compliant, and member‑focused service.

Hunter Hamilton is a high-performance professional search firm specializing connecting finance, HR, operations, and legal talent with leading employers.

Hunter Hamilton is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Hunter Hamilton offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Hunter Hamilton is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at