Scheduler​/Client Coordinator

Job Title

Scheduler / Client Coordinator

Office Manager

Full-Time

The Scheduler / Client Coordinator plays a critical role in ensuring high-quality, reliable non-medical in-home care services. This position is responsible for coordinating caregiver schedules, managing client communication, and supporting day-to-day operations to ensure continuity of care, client satisfaction, and caregiver engagement.

Scheduling & Care Coordination

• Create, manage, and maintain caregiver schedules to meet client care plans and coverage needs
• Coordinate shift coverage for call-offs, vacations, and last-minute changes
• Match caregivers to clients based on availability, skills, and compatibility
• Monitor schedules to ensure accuracy, efficiency, and compliance with company policies

Client Coordination & Communication

• Serve as a primary point of contact for clients and families regarding schedules and service updates
• Respond promptly and professionally to client inquiries, concerns, and requests
• Communicate changes in care or scheduling clearly to clients and caregivers
• Assist with onboarding new clients, including scheduling start-of-care services

Caregiver Support

• Communicate daily schedules, changes, and expectations to caregivers
• Support caregivers with scheduling questions and time-related issues
• Track caregiver availability, preferences, and limitations
• Assist with documentation related to attendance and scheduling compliance

Administrative & Operational Support

• Maintain accurate client and caregiver records in scheduling and care management systems