Field Service Technician

Job Summary

We are seeking a skilled and customer-focused Field Service Mechanic to join our team. This position reports to the Service Supervisor and involves servicing heavy equipment in assigned territories and occasionally assisting in other areas. The role plays a key part in maintaining customer satisfaction and supporting repeat business through quality service and support.

• Plan work and travel schedules with the Service Supervisor, prioritizing customer needs.
• Diagnose and repair mechanical issues, replace defective parts, and install new assemblies.
• Perform inspections and operational tests on equipment during delivery and after repairs.
• Maintain accurate records of service calls, parts used, travel time, and mileage for billing.
• Build strong customer relationships through routine visits, training, and responsive service.
• Promote company image by maintaining a clean and professional appearance and service vehicle.
• Train new service personnel and lead teams on large-scale repairs or assembly projects.

• Must be DOT certifiable. (Must be 21 years of age to be DOT certified).
• Incumbent must have a valid driver’s license and a good driving record, since employee will be driving company owned vehicle and will be covered under corporate insurance which has strict coverage requirements.
• Willingness to travel and work independently in the field. Incumbents will be required on occasion to stay overnight at out-of-town locations.
• Extensive experience as a general mechanic, with additional skills in welding and hydraulics.
• Ability to read and interpret blueprints, wiring diagrams, and technical manuals.
• Strong problem-solving skills and mechanical ingenuity.
• Excellent verbal and written communication skills.
• Basic computer skills required.
• This job requires stooping, bending, climbing, and the capability of lifting up to 50 pounds.

• Some vocational or formal schooling in hydraulics and diesel engine repair.
• Three years on the job experience in diesel mechanics and hydraulics.
  Schooling in these fields could substitute for some of the job experience
  .
• While it is not a requirement that the FSM pass the AWSD
  14 Welding Test, the incumbent is required to pass the tacker test. The FSM is encouraged to practice and improve welding skills to pass the AWSD
  14 Welding Test to be considered for future promotions.