Account Manager

Job Summary

The Account Manager is responsible for full ownership of assigned accounts and territory development. This role builds and maintains strong relationships with key decision makers, communicates pricing and product solutions, resolves issues, and identifies growth opportunities. The Account Manager serves as the face of Lamons to customers and drives revenue growth through strategic account management, new business development, and cross‑functional collaboration.

• Develops and executes individual territory business plans that support company growth objectives, including expansion of existing accounts and entry into targeted industries and new accounts.
• Manages all sales and business development activities within assigned territory.
• Conducts regular customer visits to strengthen relationships and position Lamons as a preferred strategic partner.
• Maintains full account ownership, ensuring proactive communication regarding pricing, product applications, services, and business updates.
• Implements production standardization strategies with customers to minimize inventory, improve efficiency, and strengthen long‑term partnerships.
• Collaborates closely with Inside Sales and Operations teams on account‑specific matters, quotes, and customer support.
• Provides on‑site measurements and technical support as needed.
• Investigates and supports resolution of customer quality concerns, including travel to customer locations when required.
• Communicates product standardization offerings, lead times, and credit approval procedures to customers.
• Updates Salesforce daily with current and future account activity.
• Documents competitive intelligence, pricing trends, customer needs, and value‑added opportunities in Salesforce.
• Assists in preparing quarterly business reviews (QBRs) for key accounts.
• Works cross‑functionally to review specifications, recommend improvements, and follow through with customers on implementation.

• Strong negotiation, conflict resolution, and problem‑solving skills.
• Ability to build and maintain long‑term strategic customer relationships.
• Effective presentation skills for audiences of varying sizes.
• Proficient in Microsoft Office Suite.
• Proficient in Salesforce or similar CRM system.
• Strong business acumen and territory management skills.

• Preferred:
  Bachelor’s degree in Engineering, Business, Marketing, or related field.
• Preferred:
  Completion of formal sales training programs.

• Required:
  
  Minimum of 5 years of sales experience with a preference in industrial sales (bolting, gaskets, sealing solutions, petrochemical, oil & gas, or related industries).
• Required:
  
  Minimum of 3 years of B2B outside sales experience.

• Prolonged periods sitting, driving, and working on a computer.