Member Specialist

Join to apply for the (USA) Member Specialist role at Sam's Club

4 days ago Be among the first 25 applicants

$17.00/hr - $24.00/hr

• Ensures area of responsibility is maintained in accordance with Company policies and procedures by properly handling returns, zoning the area, arranging and organizing merchandise, and identifying shrink and damages.
• Provides member service by maintaining exit areas, reviewing member receipts, acknowledging the member, and identifying member needs; assists members with purchasing decisions and locating merchandise.
• Provides member service by maintaining self‑checkout area, resolving member issues and concerns, promoting Sam's Club products and services, providing guidance and support to members regarding self‑service technology, processing member purchases, and assisting with payments, returns, refunds and exchanges according to company policies and procedures for different membership and payment types.
• Assists with securing and safeguarding Sam’s Club assets and property by observing and communicating potential criminal activity, maintaining paperwork logs, executing emergency response procedures, and ensuring compliance with company security and safety practices.
• Assists with training of Member Frontline Service associates on company processes and procedures, teaching new technology and tool functionality, delivering new program rollout training, and providing continuous learning and process improvement opportunities.
• Complies with company policies, procedures and standards of ethics and integrity by implementing related action plans using the Open Door Policy and applying these in executing business processes and practices.
• Completes work assignments and priorities by using policies, data and resources, collaborating with managers, coworkers, customers and other business partners, identifying priorities, deadlines and expectations, carrying out tasks, communicating progress and information, determining and recommending ways to address improvement opportunities and adapting to and learning from change difficulties and feedback.
• Shows commitment to respect the individual by embracing differences in people, cultures, ideas and experiences, creating a workplace where associates feel seen, supported and connected through a culture of belonging, creating opportunities for all associates to thrive and perform, and helping attract the best talent.
• Works as a team, builds strong and trusting relationships, communicates with impact, energy and positivity to motivate and influence.
• Strengthens the team by helping develop and mentor others, recognizing others’ contributions and accomplishments.
• Acts with Integrity:
  Maintains and promotes the highest standards of integrity, ethics and compliance, modeling Walmart values to support and foster our culture, holding oneself and others accountable, and supporting Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members and the world around us.
• Acts with Integrity:
  Acts in a selfless manner and is consistently humble, self‑aware, honest, fair and transparent.
• Serves our customers and members by delivering results while putting the customer first.
• Makes decisions based on reliable information, balances short and long‑term priorities and considers how one's work impacts the team's ability to deliver on our purpose for all stakeholders.
• Strives for Excellence:
  Displays curiosity and a desire to learn, takes calculated risks and demonstrates courage and resilience.
• Strives for Excellence:
  Drives continuous improvements, is open to and uses new technologies and skills and supports others through change.

• Health benefits include medical, vision and dental coverage.
• Financial benefits include 401(k), stock purchase and company‑paid life insurance.
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty and voting. PTO and/or PPTO can be used for vacation, sick leave, holidays or other purposes. The amount received depends on your job classification and length of employment and will meet or exceed the requirements of paid…