Level 1 IT Technician

Job Description

The IT Support Technician will travel onsite to various client commercial businesses addressing technical issues and providing assistance to end-users. This position is instrumental in ensuring the smooth functioning of IT systems and resolving user queries promptly.

• Starting pay $15–23 per hour depending on experience
• Full-time:
  Monday–Friday, 8:00 AM – 5:00 PM CST
• Dress Code – Business Casual

• Must possess technical skills, knowledge, and experience, including proficiency in operating systems, knowledge of networking protocols, experience with help desk software, familiarity with remote desktop tools, and ability to handle technical support inquiries.
• Troubleshoot hardware and software issues, provide user guidance, and ensure a high level of customer satisfaction through effective communication and problem resolution.
• 3 years experience or a Computer Technology Certificate required.
• Must have experience maintaining servers, firewalls, and Office 365 accounts.
• Must have reliable transportation with a valid driver license and proof of insurance.

• Be a Texas or Louisiana resident
• Submit 3 professional references upon completion of the phone interview
• Submit a "Clear" drug screen and background check
• Submit a valid driver’s license and Social Security Card

Applications must contain a current and detailed resume.