Lead, Operations

Lead, Operations

Join to apply for the Lead, Operations role at Adapt Health

The Lead, Operations Specialist is the subject matter expert and will be responsible for assisting leadership with oversight and ensuring that department protocol and processes are followed. This individual will provide feedback, training, and guidance to operations staff, handle issues that cannot be resolved by other team members, and work closely with supervisors and leadership to develop process improvements.

• Mentors, guides and provide oversight assistance of the operations team.
• Applies subject matter expertise in evaluating operations process need and improvements.
• Assist in all branch operations including Delivery, Warehouse, Logistics, and Respiratory staff (with appropriate clinical supervisory support, as required).
• Conducts routine reviews to ensure that all necessary employee competencies are completed and updated routinely based on needs.
• Identifies areas of improvement for operations based on daily activities.
• Consults across teams, provides mentorship, and contributes specialized knowledge.
• Develop and maintain working knowledge of current products and services offered by the company.
• Demonstrates various techniques and documentation to streamline production process.
• Identifies team member strengths and opportunities and reports findings up to supervisors.
• Assumes responsibility for resolving team member escalations by working with multiple business partners while consistent communication is present with the member.
• Coach’s others on how to navigate through systems to find information as needed.
• Assists with training new employees and assists other team members with problems they encountered while interacting with other organizational members.
• Performs ad hoc deep dive analyses for specific operations problems.
• Trains and develops team members to ensure Adapt Health policy and protocol is being followed.
• Takes escalated phone calls that cannot be effectively resolved by team members.
• Assists in conducting team meetings to educate on operational processes, day to day operations and re-training efforts that are required.
• Develops and enhances processes and operations job aids and standard operating procedures.
• Provides quality feedback to other Adapt Health leadership.
• Leads special projects or assignments and delegates responsibilities to others.
• Assumes on-call responsibilities during non-business hours in accordance with company policy.
• Retains knowledge of and consistently adheres to procedures for the use of Personal Protective Equipment (PPE), infection control and hazardous materials handling.
• Develops and maintains working knowledge of current HME products and services offered by the company.
• Maintains patient confidentiality and functions within the guidelines of HIPAA.
• Completes assigned compliance training and other educational programs as required.
• Maintains compliance with Adapt Health’s Compliance Program.
• Performs other related duties as assigned.

• Leadership Skills
• Strong ability to co-manage in a multi-site environment
• Independent Thinker and Decision Maker
• Strong analytical and problem-solving skills with attention to detail
• Excellent verbal and written communication
• Excellent customer service skills
• Proficient computer skills and knowledge of Microsoft Office specifically Excel
• Ability to prioritize and manage multiple projects
• Solid ability to learn new technologies and possess the technical aptitude required to understand flow of data through systems as well as system interaction
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

• High School Diploma or equivalent required;
  Associate degree preferred
• Three (3) years’ related experience in health care administrative, financial, or insurance customer services, claims, billing, call center or management regardless of industry required
• Two (2) HME claims experience is preferred
• Exact job experience is considered any of the above tasks in a Medicare certified HME, Diabetic, home…