Track Case Manager; LPN

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Hardeeville, SC;
Beaufort, SC;
Bluffton, SC

The role of the Case Manager is responsible for ensuring a smooth registration process for new patients and efficient appointment scheduling for new and existing patients. The Case Manager will coordinate appointments between patients and appropriate healthcare providers in accordance with the Company’s policies and procedures, maintain accurate records, and provide exceptional customer service. This is a full‑time position working 12‑hour shifts (7a‑7p) on a Track Schedule.

7 days on & 7 days off.

• Appointment Scheduling:
  Schedule appointments for patients with healthcare providers based on availability, medical urgency, and patient preferences. Ensure all providers (including pharmacists, medical social workers, etc.) and nurses are fully optimized.
• Patient Communication:
  Interact with patients via email, patient portal, telephone, text, or in‑person to gather necessary information, schedule and confirm appointments, and provide pre‑appointment instructions. Respond to inquiries, resolve scheduling conflicts, and assist in rescheduling when necessary.
• Records Management:
  Maintain accurate, up‑to‑date patient records, including demographics, contact details, insurance information, and appointment history. Ensure confidentiality and adhere to privacy regulations.
• Coordination with Healthcare Providers and Staff:
  Collaborate closely with care team members and other staff to ensure optimal scheduling and coordination of patient care. Communicate changes, cancellations, or rescheduling of appointments to relevant parties promptly via phone, email, Teams, Athena, or in‑person.
• Insurance Verification:
  Verify insurance coverage and eligibility for patients and maintain accurate documentation. Collaborate with the billing department to address any insurance‑related issues.
• Workflow Optimization:
  Continuously assess and improve appointment‑scheduling processes to enhance office efficiency and productivity. Identify areas for improvement and propose solutions to streamline operations.
• Customer Service:
  Provide exceptional customer service to patients, exhibiting a compassionate and empathetic attitude. Address patient concerns, inquiries, and complaints professionally and promptly, striving to meet patient needs and ensure satisfaction.
• Administrative Functions:
  Perform general administrative tasks and support other staff as needed. Work assigned buckets, ticklers, census lists, and regional scheduling voicemail tasks. Utilize the company’s software systems to enhance patient care and staff productivity.
• Collaboration and Coordination:
  Collaborate with internal and external resources to facilitate and ensure seamless operations.
• Communicate with patients, families, and caregivers.
• Must be available during normal work hours (unless previously approved by supervisor). Additional hours may be required to complete normal business functions and/or projects.
• Utilize the company’s software systems and update information as required.
• Participate in coaching calls.
• Perform other duties as requested or required, at the sole discretion of the Company.

• Communicate, endorse, and demonstrate the Company’s mission, vision, and values.
• Prompt and regular attendance.
• Adhere to standards of behavior, dress code (including name tag and approved uniform), personal department, and company policies.
• Attend in‑services and meetings on a regular basis.
• Promote a culture of outstanding customer service at all times.
• Must be available during normal work hours (unless previously approved by supervisor). Additional hours may be required to complete normal business functions and/or projects.
• Must possess the ability to deal tactfully with patients, employees, management, visitors, government agencies, and the general public and maintain an open door policy for all employees.
• Must possess the ability to make independent decisions when circumstances warrant.

• May be exposed to housekeeping cleaning agents and chemicals, humidity, hot equipment, and/or noise.
• May be exposed to…