Customer Service Advisor

Job Overview

London Docklands currently have a vacancy for the role of Customer Service Advisor. To successfully carry out this role you will be expected to answer incoming calls, place bookings using several booking platforms, respond to email enquiries/bookings, resolve ongoing issues, and be able to provide the most up to date information. The candidate would preferably have previous experience within a call centre environment, as well as an understanding in factors that influence and impact both operational performance and customer experience.

• Answer inbound calls professionally
• Respond to customer enquiries and complaints
• Advise customers on company services and information
• Identifying, escalating priority issues to high level management
• Complete call notes when necessary and update CRM
• Maintain standards of excellence within the Contact Centre
• Run daily stats/reports
• Solicit customer feedback to help identify areas of improvements
• Meet performance targets for speed, efficiency, cost and quality

• Company pension
• 25 days holiday
• Death in service scheme
• Volunteering scheme
• Employee recognition scheme
• Employee Assistance Program including:
  • Gym discount savings at over 3,000 health clubs, leisure centres and fitness studios across the UK
  • Employee discounts on days outs, theme parks, attractions, hotels etc
  • Guided Fitness videos (all levels) including HiiT etc
  • Physiotherapy-led advice
  • Counselling
  • Advice & Life Coach portal with Mindfulness and meditation, Sleep Courses