Director of Operations

We are seeking an experienced and dynamic individual to join our team as a director of operations which leads people, and directs and drives change with systems and processes. In this role, you will play a pivotal part in driving the success of our organization by providing leadership to our team on shift through coaching and hands‑on training. As a restaurant director you will also lead an area of the business (food safety, food quality, facilities, or guest experience) through organization of systems and processes that direct and drive results that achieve the organization's goals.

• College degree in management and leadership or 5+ years of leadership experience
• Strong understanding of organizational development and leadership principles
• Track record of being a strategic planner, ability to develop and implement comprehensive plans to achieve organizational goals and objectives.
• Must be proficient in Microsoft Word, Microsoft Excel and Google Drive Suite.
• This position is ideal for former Chick-fil-A shift leaders and trainers

• Self‑disciplined
• Takes initiative
• Pleasant, polite manner and a neat and clean appearance.
• Exemplary time management skills
• Punctual and dependable
• Problem solver
• Good communication skills with a diverse staff

• Ability to work in a fast‑paced environment and multi‑task
• Hours may vary if the manager must fill in for his/her employees or if emergencies arise (typical work week = 40 hours).
• Flexibility in scheduling is required, including the ability to work both morning and evening shifts if necessary
• This position involves administrative tasks and restaurant duties during scheduled shifts.
• Position involves standing for extended periods and lifting, moving products and supplies

• Attends store meetings & parties
• Uphold team to store policies and expectations
• Consistent execution of daily, weekly and monthly operations in both FOH & BOH
• Assist in the development of shift managers and area managers
• Ability to coordinate multiple tasks such as food, beverage and labor cost while maintaining required standards of operation in daily restaurant activities
• Foster open and transparent communication channels within the organization
• Build strong relationships with key stakeholders, both internal and external
• Implement strategies to improve team performance, motivation, and overall job satisfaction based on key performance indicators
• Stay updated on industry best practices and incorporate relevant content into training materials
• Performs other duties and responsibilities as required or requested

• $20+ an hour
• Opportunity for monthly bonuses based on team and individual performance
• Optional enrollment in health benefits, dental, vision, and/or life insurance (required 90 day waiting period)
• Optional enrollment in 401K benefit with employer contribution up to 4% (eligibility requirements)
• Uniform shirts provided
• Complimentary meal(s) on shift
• Chick‑fil‑A corporate scholarship or tuition assistance opportunities
• Optional free college tuition through Point University
• Available telehealth and mental health benefits

If you are a passionate and results‑driven individual with a proven ability to lead and inspire others, we invite you to apply for this exciting opportunity to contribute to the growth and success of our organization.

Working at a Chick‑fil‑A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people‑focused environment. Most Chick‑fil‑A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.