Desktop​/Lab Systems Support Technician

Overview

Our clients Customer Solution provides best-in‑class customer service and IT solutions that enable our business customers to win in the markets they compete. This role will support the Baytown Technology and Engineering Complex (BTEC) by delivering technical solutions, process improvements, and seamless support for lab environments. You will interface with local and global IT service partners and collaborate with CX regional teams (Americas, EAME, AP) to ensure reliable, secure, and cost‑effective IT operations.

This position offers exposure to a breadth of opportunities across infrastructure, applications, business analysis, and process engineering, working closely with business customers in Upstream, Downstream, Chemical, and Corporate functions to understand their needs and deliver increased business value through innovation and advanced technology.

• Provide operational support for BTEC labs, including management of Lab, LAN, and local non‑domain user accounts.
• Administration of lab‑related computer systems and technical projects.
• Support domain migration of lab machines from legacy domains to secure research domains.
• Maintain and reconcile lab inventory (evergreen process).
• Test and implement application virtualization, moving toward VDI solutions.
• Collaborate with lab technicians and vendors for technical solutions, upgrades, and preventative maintenance on instrument control applications.
• Ensure strong documentation and adherence to security and compliance standards.

• Operating Systems Expertise:
  Experience supporting multiple Windows OS versions (XP, 7, 10, 11), including specialized modes (kiosk, test mode, SMBv1).
• Networking Knowledge:
  Understanding of IP addressing, DHCP vs static, multi‑NIC configurations, and proxy setups.
• Hardware Familiarity:
  Ability to work with PCI cards, serial adapters, and related device drivers.
• Remote Management:
  Proficiency in Active Directory and Remote Desktop.
• Strong troubleshooting, communication, and customer service skills.
• Ability to read and understand scripting languages (basic scripting skills are a plus).
• Excellent documentation practices.

• VMware Workstation and vSphere experience.
• SCCM/MECM for system management.
• Familiarity with virtualization technologies and VDI environments.

Intermediate Level

Contract position based out of Baytown, TX.

The pay range for this position is $25.00 - $35.00/hr eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Baytown, TX.

This position is anticipated to close on Jan 16, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.