Administrative Assistant - PRN

Summary

The Administrative Assistant (AA) will be responsible for performing all functions necessary to maintain the efficient workflow of all front desk receptionist duties.

• Stand and greet all patients as they arrive in a friendly, courteous, and professional manner
• Demonstrate and maintain a working knowledge of customer service principles, and departmental expectations regarding customer service
• Routinely check and respond to work e-mail
• Document in the computer system all necessary demographic, insurance, and financial information
• Maintain patient charts; including creating new files, scanning files into the computer system, filing, shifting, and breaking down charts
• Responsible for photocopying records and documents for billing purposes
• Perform clerical duties, including mail delivery, faxing, copying, and scanning
• Responsible for answering, screening, and directing incoming phone calls
• Collect co-payments or other applicable financial payments
• Performs exit interviews with all patients
• Facilitate daily deposits and perform cash reconciliations
• Maintain daily financial log including documenting patient financial class, amount owed, amount collected, and scanning completion
• Maintain daily patient log including documenting chief complaint, time and date of entry, time and date of exit, services rendered, and discharge/transfer information
• Document patient volumes for the previous day
• Maintain and compile reports and informational packets for distribution
• Perform any job related to the registration process
• Participate in performance improvement activities as necessary
• Perform other duties as assigned

• Demonstrate knowledge of and adhere to regulations and Emergency Center policies and procedures pertaining to safety, emergency preparedness, infection control, OSHA, fire safety and hazardous materials

• Maintain confidentiality of patient related issues and adhering to all HIPAA rules and regulations
• Demonstrate effective interpersonal skills
• Treat all patients, visitors, and staff members fairly and with respect and strive to make them comfortable by offering refreshments
• Utilize effective communication methods in an accurate, courteous, and professional manner
• Explain all procedures, treatments, and care while remaining aware of language barriers
• Able to perform care in non-judgmental manner and recognize discrepancies between patient and personal beliefs

• High school diploma or equivalent
• 1-3 years office experience in a health care setting preferred
• Previous customer service experience preferred
• Must be able to effectively communicate with customers both in person, and over the telephone
• Must have understanding of basic medical terminology

• Ability to read and comprehend simple instructions, short correspondence, and memos; write simple correspondence; and present information in one-on-one and small group situations
• Ability to add and subtract two-digit numbers and to multiply and divide with 10s and 100s; ability to perform these operations using units of American money, weight, volume, and distance
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form; ability to deal with problems involving several concrete variables in standardized situations

• Basic computer skills