Community Service Specialist

Job Summary

We are looking for a Community Service Specialist to join the Baytown Police Department with strong customer service skills. The specialist will assist citizens in providing information, answering questions, and entering police reports, supporting the department’s mission while enjoying an attractive benefits package.

• Answer general inquiries from the public in person and by telephone, screen calls, and redirect citizens to the appropriate office, officer or supervisor.
• Take reports regarding criminal offenses, gather pertinent information (incident location, type, complainant details, etc.), and generate reports in Versadex.
• Review reports submitted to Cop Logic and forward them to the supervisor for final approval.
• Provide general office support, including answering phones, taking messages, and sending/receiving faxes.
• Assist in the release of vehicles held by the Police Department and ensure the appropriate fees are collected from records.
• Enter information related to Emergency Protective Orders, runaways, missing persons, and lost and stolen items into the National Crime Information Center (NCIC) and Texas Criminal Information Center (TCIC).
• Collect and process written citations into Versadex and Brazos, copying citations to the Baytown Municipal Court.
• Maintain knowledge of Versadex, NCIC/TCIC, policies, procedures, memorandums, and directives governing Community Service Specialists.
• Perform shift work as required, including overtime, weekends, evenings, and nights. Attendance and flexibility are essential.

• High School Diploma or equivalent (GED).
• Six months related experience dealing with the public and customer service.
• Experience using a multi‑line telephone system.
• Ability to pass a Criminal Justice Information Systems (CJIS) fingerprint‑based background check and maintain CJIS eligibility.

• Prior military or police related experience.
• Bilingual in English/Spanish.
• Keyboard proficiency and experience with a multiline telephone.
• Strong customer service skills.

The ideal candidate can multitask, establish priorities, work independently, and remain organized. They must pay close attention to detail in data entry, typing, and proofreading. Calm, composed, and able to handle rapidly changing situations under both stressful and non‑stressful conditions, they communicate clearly in person and on the phone. They can process multiple requests simultaneously, locate data in computer systems, write concise, clear communications, maintain confidentiality, and work well with coworkers and the public.

• United Healthcare – effective the first day of the month following 30 days of employment.
• Annual deductible (network) $750 for Individual / $2,250 for Family.
• In‑network benefit 80% / 20% after deductible.
• $50 co‑pay for general visits.
• RX – $10 generic / $40 formulary / $75 non‑formulary.
• Flexible Spending Accounts for healthcare and dependent care expenses.
• FREE virtual visits.

• Cigna Dental PPO & DHMO – effective the first day of the month following 30 days of employment.
• Preventative & diagnostic covered at 100%.
• Annual deductible: $50 Individual (Cigna PPO);
  No annual deductible for Cigna DHMO.

• Superior Vision – effective the first day of the month following 30 days of employment.
• In‑network exam co‑pay $10 & $25 materials co‑pay.
• Frames: $140 allowance;
  Contact Lenses: $160 allowance.

• Employee Wellness Center offering FREE primary care medical treatment.
• FREE access to gyms, Shipt, and Walmart+ through the medical insurance.
• Gym partnership with Lee College Wellness Center & swimming pool for $58/year.
• Employee Assistance Program providing up to eight FREE counseling sessions per issue per year, legal and financial assistance, and other resources.
• Sick Leave Pool providing additional paid sick time if accruals are exhausted.
• Smart Dollar program offering financial advice and tools.

• Texas Municipal Retirement System – 7% employee contribution with 14% employer match; 5‑year vesting; eligibility after 20 years of service or 5 years at age 60.
• Free life insurance…