Customer Solution Specialist

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The Customer Solutions Specialist is the main point of contact for assigned external customers, ensuring shipment deadlines are met with proper documentation.

• Build sustainable relationships and trust with customers through open and interactive communication.
• Be an advocate for the customer by understanding customer needs/concerns and pro‑actively following up to resolve any customer issues and concerns.
• Spearhead the resolution of customer inbound/outbound shipments and inventory issues.
• Respond promptly to customer inquiries.
• Collaborate with the Quality Coordinator in conducting investigations and in the creation of preventative and corrective action plans for any customer related discrepancies, claims or complaints.
• Receive, process, and follow‑up on all customer orders (inbound and outbound) by entering the necessary data elements in the Ravago Baytown’s Warehouse Management System (WMS) and NEO system.
• Check system for adequate inventory and subsequent product allocation for outbound shipments.
• Assist customers in establishing, adjusting, or meeting deadlines.
• Schedule inbound/outbound shipment appointments by interacting with transportation companies.
• Monitor the customer’s orders from the time they are received until they are loaded and gone to ensure on‑time shipment of domestic orders and on‑time gating of export containers.
• Monitor and communicate any product needs with the PBS and Production teams for pending allocation.
• Escalate any inventory or order issues to appropriate stakeholder.
• Work with customer on order revisions due to inventory or timing issues.
• Generate loading and unloading shipment packets for warehouse personnel.
• Work with team leads and warehouse leads to ensure the warehouse has the necessary information for orders to be loaded/unloaded in a timely and accurate manner to meet order deadlines.
• Initiate/Close customer’s inventory title transfers.
• Reconcile all shipments and open issues by close of business daily.
• Provide accurate, valid, and complete information using the right methods and tools to appropriate persons as required.
• Train and cover gatehouse as needed.
• Cross‑train to ensure desk coverage within the department.
• Must be able to follow work instructions and safety procedures.
• Any additional duties as assigned.

• Internal:
  Inventory & Quality Team, Transportation Teams, Warehouse Leads, Gate Attendant
• External:
  Customers, Customer’s Transportation Teams, Transportation Companies

• Excellent communication skills, both written and verbal.
• Proficiency in Microsoft Office: specifically, Outlook, Word, and Excel with the aptitude to quickly learn and understand additional applications.
• Willingness to adapt in an evolving environment.
• Ability to maintain high level of organization and prioritization.
• Strong phone etiquette and active listening skills.
• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and the organizations.
• Proven ability to work well within a team and promote strong working relationships meanwhile, maintaining professional attitude and positive outlook.
• Capacity to produce a large quantity of error‑free work in a timely fashion.

• CAN‑DO Attitude
• Must possess excellent interpersonal skills
• Innate sense of urgency that provides proactive and consistent work
• Excellent multitasking ability
• Proactive, approachable, and accountable
• Functional knowledge of a warehouse environment
• Work well under pressure
• Flexible / adaptable
• Problem‑solving skills
• Ability to gain commercial perspective while successfully executing job role
• Able to efficiently work under minimal supervision
• Minimum 2 years of experience in a customer service / receiving role
• Inventory experience

• Work in a seated position for extended periods of time.
• Ability to work in a fast‑paced office setting.

Location:

Baytown, TX

Entry level

Full‑time

Consulting, Information Technology, and Sales

Plastics Manufacturing

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