Technical Customer Advisor

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Veolia North America is the top‑ranked environmental company in the United States for three consecutive years. It is the country’s largest private water operator and technology provider, as well as a leader in hazardous waste and pollution treatment. The company offers a full spectrum of water, waste, and energy management services—including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting, and resource recovery—to commercial, industrial, healthcare, higher education, and municipal customers across North America.

Headquartered in Boston, Veolia has more than 10,000 employees at over 350 locations across North America.

Position

Purpose:

The position’s purpose is to "quarterback" the customer fulfillment process from the customer order all the way through to billing, ensuring that customer needs are met and service is delivered in the least complex and most cost‑efficient way for ESS.

• Serve as the primary point of contact for customers within assigned branch territories and provide an excellent customer experience by "quarterbacking" all aspects of the customer service cycle.
• Own the communication (both internal and external) for all aspects of customer service.
• Manage all other incoming customer requests, reaching out to internal Veolia resources as needed.
• Create new Waste Information Profiles (WIPs) in adherence to EPA and RCRA regulations, selecting appropriate approval codes based on facility capabilities. Consult with Technical & Regulatory Specialists for complex WIPs and approval decisions.
• Coordinate with the customer to obtain all required information for service requests to maintain EPA, RCRA, DOT, and OSHA compliance.
• Create accurate and detailed Jobs/Tickets, ensuring all necessary information is communicated to operations and the Billing Coordinator.
• Provide support for quoting new service code categories (including surcharges) for customers.
• Review and manage all ticket errors after Holding Tank conversion, coordinating with internal Veolia resources on errors caused by price book setup.
• Work with the Contract Control group and territory Account Manager to update customer price books accordingly.
• Coordinate with branch operations team and disposal facilities (both internal and external) to schedule requests, communicating the scheduled date to the customer once confirmed.
• Work with the Billing Coordinator on invoicing for customer jobs, collecting and reviewing supporting documents.

• Demonstrable experience in customer service/fulfillment.
• Experience in waste management and disposal.
• Preferred degree or equivalent experience in science, mathematics, or business.

• Strong customer relationship and management skills.
• Focus on meeting customers’ needs, offering the least complex and most efficient (profitable) solution for ESS.
• Technical knowledge of waste management and disposal (EPA, RCRA, or DOT) preferred.
• High attention to detail.
• Highly organized and structured—able to follow a standard process.
• Able to work collaboratively across different functions and secure help from colleagues; recognize and utilize available resources.
• Strong verbal and written communication skills.
• Ability to travel occasionally (2–5 days per quarter) for development purposes.

• Veolia training as required.
• High School Diploma.

Veolia’s comprehensive benefits package includes paid time off policies, health, dental, vision, life insurance, savings accounts, tuition reimbursement, paid volunteering, and more. Employees are also entitled to participate in an employer‑sponsored 401(k) plan to save for retirement.

We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time subject to applicable law.

• Seniority level:
  Entry level
• Employment type:
  
  Full‑time
• Job function:
  Other