Customer Service Representative

BoConcept is the brand name of Denmark's most global retail furniture chain with 260 sales units in 60 countries around the world.

A career with BoConcept means that you will work in an international furniture and design company. With over 260 sales units in more than 60 different countries, 2,000 employees take part in delivering modern, urban design to style-conscious customers.

• Assist with answering incoming calls to the Customer Care Department.
• Assist Customer Care Team with office help (i.e., faxing, scanning, copying etc.).
• Manage and follow up on work orders submitted on online web form.
• Retrieve and document quality issues from customers
• Help solve customer issues regarding damages and repairs
• Call and schedule customer orders
• Control timely delivery of customer orders and Showroom Displays.

• Must be extremely organized and be able to multitask
• Keep fellow team members on track and on schedule
• Must be a problem solver and a team player
• Must be able to work independently and efficiently
• Excellent written and oral communication skills
• A diligent work ethic is a must
• Recent/extensive IT Customer Support Help Desk Tier experience is a big plus
• Working knowledge of Microsoft Office Applications is a must

• Opportunities for career growth

Compensation
: starting $30K, based on experience