Operations Administrative Assistant

We are seeking a dynamic and highly organized Office/Operations Administrator to join our team! This vital role combines office management, administrative support, and operational oversight to ensure our daily functions run smoothly and efficiently.

• Answer phones
• Responsible for incoming emails from SFM info@, help desk, and Total Reliance.
• Prepares, posts, verifies, and records customer payments and transactions related to accounts receivable.
• Review accounts receivables, send past due notices to customers via email.
• Maintains and updates customer files, including name or address changes, mergers, or mailing attentions.
• Research customer discrepancies and past‑due amounts.
• Generates monthly billing statements, work order invoices and janitorial supply invoices.
• Receives and handles supply requests from customers and distributors for price quotes, purchase orders, order adjustments, and order cancellations.
• Provides pricing, delivery, and other order information to customers.
• Interacts with customers to resolve customer problems or concerns.
• Schedules work orders with crews and customers.
• Maintain reports relating to operations
• Supports Field Supervisor and assistant supervisors for customer support relations.
• Maintain vacuum in/out, ordering, and inventory tracking.
• Maintains office supplies inventory.
• Performs other duties as assigned.

• Excellent organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Ability to anticipate work needs and interact professionally with customers.
• Ability to work independently.
• Proficient with Microsoft Office Suite (QUICKBOOKS) or related software.

• High school diploma or equivalent required.

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.