Program Manager - AFC GROUP HOME Manager - Bay Valley Job Bay City area,Michigan USA,Management

Position: Program Manager - AFC GROUP HOME MANAGER - Bay Valley

Overview

Job Category
:
Manager

Requisition Number
: PROGR
022758

Posted:
February 3, 2026
• Full-Time
• On-site

Locations

Showing 1 location

MI Bay City Bay Valley Rd, 6050 Bay Valley Rd, Bay City, MI 48706, USA

The Program Manager is a key associate at Hope Network whose primary responsibilities include:

Oversight and overall management of one or more Hope Network Residential homes.
Hire, train, coach and mentor direct care workforce member so that person-served receive care consistent with their personal plans and goals.
Responsible to ensure that facilities and residential services meet applicable licensing rules, accreditation standards, and contract/funder requirements.
Meet performance targets set by leadership team related to service provision, quality assurance, and fiscal viability.
Plan, organize, and direct service provision, protect the rights of persons served, develop and maintain budgets, allocate resources, and assess and document the progress of persons served in a timely manner.

Why a Senior Case Manager at Hope

Make a difference in people's lives, including your own.

Here are just some of the ways Hope Network invests in you for all that you do:

Starting Pay: $17.00 - +
Pay for Performance incentive program
Medical, Dental, Vision begins on day one
Career pathing and growth opportunities
Flexible, hybrid work location
Educational reimbursement
Paid Training
Generous paid time off
Retirement savings plan with employer match
Student Loan Forgiveness eligible employer
Employee Assistance Program

Essential Functions and Responsibilities

This is not intended to be an exhaustive listing of job functions. This job description in no way states or implies that these are the only duties to be performed by this workforce member. The workforce member is required to follow any other instructions and to perform any other duties as assigned.

Regular and predictable attendance is an essential requirement of this position.

Manages the program in a manner consistent with Hope Network’s mission, policies, and compliance with standards established by Hope Network, our funders, CARF and all licensing and accreditation standards.

On-call twenty-four hours each day, seven (7) days each week and is able to respond when emergencies arise.

Responsible for interviewing, orientating, training and recommended applicants for hire.

Responsible for developing and retaining workforce member through performance reviews, discipline, development activities, formal and informal training in accordance with Hope Network’s Workforce member Manual.

Responds to workforce member needs and questions.

Be a role model for good morale and promote positive work relationships.

Provides leadership to residential workforce member on clinical, workforce member and programmatic issues.

Holds regular workforce member meetings and utilize communication log to ensure appropriate flow of information.

Proactively work toward maintaining the highest level of care and quality for person-served, including implementing established procedures for routine issues and crisis management; reviewing person-served plans and providing on-the-job coaching; attending PCP meetings; ensuring proper training; reviewing incident reports and corrective actions; and providing training to prevent re-occurrence.

Provides leadership and direction to workforce member through communication, responsiveness, meetings, and participation in management activities; promotes participation in corporate functions; serves as crisis support as needed.

Maintains staffing levels, monitors timesheets, schedules in advance, and ensures hours align with program needs while controlling overtime.

Develops and maintains positive relationships with external funders, licensing and accreditation bodies, and families.

Submits all paperwork/records pertaining to homes in a timely manner, including budgets, invoices, licensing and accreditation standards, recipient rights and corrective actions.

Responsible for safety: training, drills, safety meetings, and emergency procedures.

Responsible for daily operations and maintenance, including vehicle and home upkeep, and ensures safe transportation services and documentation.

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