Patient Access Representative

Position Summary

Under the direction of the Patient Access Registration Front Line leadership team, the Patient Access Registrar is accountable to ensure a smooth timely registration/admission process.

• Accurately and efficiently performs registration and financial functions via Electronic Medical Record (EMR) to include: thorough interviewing techniques, registers patients in appropriate status, following registration guidelines while ensuring the accurate and timely documentation of demographic and financial data; obtains the appropriate forms and scans into the medical record as per department protocol.
• Greet customers promptly with a warm and friendly reception.
• Collects, documents, scans all required demographic and financial information.
• Direct patients to appropriate setting, explaining, and apologizing for any delays.
• Always maintains professionalism and diplomacy, following specific standards as defined in the department professionalism policy.

Required:

• High school diploma or equivalent required
• 1-year experience in a customer service role or health care industry.

• Working knowledge of Window, Excel, Word, Outlook, Cerner, EPIC, or other EMR systems, Electronic Eligibility System and various websites for third party payers for verification is preferred.
• Medical Termonology is Preferred

• Schedule:
  
  Per Diem
• Requisition :
• Daily Work Times:
  Variable
• Hours Per Pay Period: 0.01
• On Call:
  No
• Weekends:
  Yes