Customer Service Representative - Appointment Coordinator

We're seeking a friendly and organized Customer Service Representative to join our team. In this role, you'll be the first point of contact for our customers, helping them schedule service appointments and ensuring a smooth experience from their initial call through to their visit.

• Answer incoming calls and respond to inquiries about our services
• Schedule, confirm, and manage service appointments efficiently
• Maintain accurate records in our scheduling system
• Provide clear information about services, timing, and what customers can expect
• Handle appointment changes and cancellations professionally
• Follow up with customers as needed to ensure satisfaction

• Excellent communication skills and a genuine desire to help people
• Strong organizational abilities and attention to detail
• Comfortable using scheduling software and willing to learn new systems
• Ability to remain calm and professional during busy periods
• Reliable and punctual with a positive attitude

The starting hourly pay rate range for this position is $16.00 – $18.00+ and will be evaluated based upon relevant skills, training, experience, education and other job‑related factors permitted by law.

• Opportunity for growth and advancement within our Company
• Leader in our industry for overall Employment Package
• Medical Insurance
• Dental Insurance
• Vision Plan
• Health Savings Account
• Cafeteria Plan
• Life Insurance
• Employer‑sponsored 401(k) & potential Profit Sharing
• Paid Time Off
• Designated Paid Holidays

The Health, Wellness, and Safety of our Team Members is a Top Priority for our Company! Mills - A Trusted Tradition Since 1922!