Visitor Assistant

Visitor Assistant

Location Battle Abbey, Battle, East Sussex, TN33 0AD

Salary £12.39 per hour / 16 to 30 hours per week April to October, 0 hours November to March / Permanent. All salaries will increase following the NLW rise on 1st April 2026 to a minimum of £12.71 per hour. Job type Permanent.

Would you like to work for the charity that cares for hundreds of historic sites in every corner of England? We are looking for a Visitor Assistant to join us at Battle Abbey working 16 to 30 hours per week.

No history background? No problem. What is important to us is a passion for people and excellent customer service. You will enjoy working with others as part of a team and understand what makes excellent customer service to deliver an engaging visitor experience to a diverse audience. Heritage is for everybody, and we are here for heritage.

Battle Abbey welcomes around 130,000 visitors a year, who come to explore the site of the famous 1066 Battle of Hastings and ruins of the monastery founded by William the Conqueror. The abbey and battlefield is full of intriguing stories, beautiful green spaces and fabulous views. With a shop, cafe, exhibitions, school visits programme and exciting events, this role provides an opportunity for you to get experience in a range of different areas.

By joining us as a Battle Abbey Visitor Assistant, you will be part of an amazing team of employees and volunteers, ensuring visitors have a great time from the moment they arrive until they say goodbye. Through your recommendations, you will help personalise their visit - this could include talking about the benefits of English Heritage membership or recommending things to see and do on site.

You will also contribute to making sure your site is accessible, safe and well presented at all times.

It is a varied role - some days will be busy from start to finish and others quieter, especially on wetter days. Some paid or voluntary experience with the public is beneficial but full training and support is provided as part of your induction. You will be required to work weekends and Bank Holidays, more information will be provided at interview.

• Deliver an engaging visitor experience and provide excellent customer service to a diverse audience.
• Offer information about English Heritage membership and things to see and do on site.
• Assist with ensuring the site is accessible, safe and well presented at all times.
• Work as part of a team to support site operations during busy and quieter periods.

• The opportunity for career progression within the heritage sector in retail, food and beverage or general management
• Opportunities to attend live music and history events
• Free access to all English Heritage sites for you, and up to 6 friends and/or family
• 25% discount in our shops and cafes
• Enhanced maternity/paternity/shared parental leave
• 25 days' holiday plus Bank Holidays pro rata rising to 28 days after 3 years
• Options to buy additional leave
• Matched pension contributions up to a maximum of 10%

To find out more about us and what we do, please register via one of the links below join us at one of our webinars.

• Friday 23rd January am-12.30pm
• Wednesday 4th February 2026 6-7pm

Further information about us can be found at:  and careers with us:

Everybody's welcome at English Heritage. We are committed to an equitable, diverse and inclusive workplace and support wellbeing with resources like Mental Health First Aiders and an Employee Assistance Programme. If you would like to talk before applying about workplace adjustments or working patterns, please contact Ashleigh Saunters, Supervisor, n No agencies please.

You will need to refer to the following documents when completing your application.