Regional Lead Dispatcher

Regional Lead Dispatcher – Waste Pro USA

Apply to join Waste Pro USA as a Regional Lead Dispatcher.

The Dispatcher coordinates daily operations in a high-volume, fast-paced environment. This role requires strong dispatch experience, the ability to adapt quickly to changing operational needs, and proven leadership skills to train, mentor, and support team members.

• Coordinate and manage daily dispatch operations to ensure timely and efficient service delivery.
• Monitor team performance and provide real-time guidance to maintain productivity and service standards.
• Quickly identify and resolve operational issues, route changes, staffing challenges, and service disruptions.
• Train, mentor, and support dispatch staff to promote continuous improvement and professional development.
• Handle conflict resolution between drivers, dispatch staff, and operations as needed.
• Communicate effectively with field personnel and management regarding operational updates and challenges.
• Maintain composure and effectiveness in a high-volume, fast-paced work environment.
• Demonstrate flexibility by adjusting plans and traveling as needed to support operational requirements.

• Minimum of 2 years of dispatch experience required.
• Waste industry experience preferred, but not required.
• Proven ability to lead, train, and mentor teams.
• Strong problem-solving and decision-making skills.
• Excellent communication and conflict resolution abilities.
• Ability to thrive in a high-pressure, fast-paced environment.
• Willingness to travel and adjust schedules as operational needs require.

• Leadership and team development.
• Time management and multitasking.
• Operational awareness and adaptability.
• Professional judgment and accountability.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
• Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, driving, etc.) most of the workday.
• Required to exert light physical effort in sedentary to light work; may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight handling objects less than 25 pounds rarely.

• Normal setting: office. Will be willing to travel to multiple divisions.