Route Supervisor: Baton Rouge

Overview

If you’re a hands-on leader who values safety, efficiency, and strong team performance, Waste Pro is seeking a Route Supervisor to uphold our standards and support our drivers in delivering outstanding service every day.

Bonus opportunity: Waste Pro offers a quarterly bonus of up to $3,500 per quarter for all Residential, Roll Off and Commercial Route Supervisors. This bonus program is designed to recognize and reward Supervisors with a commitment to safety and the important role of keeping Waste Pro and the communities safe.

The Commercial Route Supervisor is responsible for supervising the daily service delivery to commercial Waste Pro customers, ensuring safe, timely, and cost-effective delivery of contracted services in accordance with Waste Pro practices, procedures, and applicable regulations. This position understands Waste Pro Core Values and applies principles of Positive Leadership in the supervision of drivers.

• Directly responsible for the supervision of drivers and performance of daily operations. Greet drivers upon their arrival to the yard; ensure that pre- and post-trip inspections are conducted. Communicate to the drivers key service points, safety, and equipment issues while ensuring they are part of the Waste Pro team and understand the core values.
• Establish and maintain a clean, safe work environment and ensure compliance with company policies.
• Share Decision Driving techniques and ensure that employees adhere to and are knowledgeable of Waste Pro safety guidelines. Reinforce daily safe work practices and assist with the delivery of weekly safety meetings.
• Route all new services start including obtaining work orders, scheduling delivery of containers and service days. Review productivity reports daily (yardage, tonnage and hauls), reroute non-performing routes to maximize service calls while ensuring that labor costs are minimized. Schedule removal of cans on a timely basis when service is cancelled.
• Follow the routes to ensure that Waste Pro provides a distinguishably different level of service to customers. Respond to dispatch calls or messages submitted via the Trac-Ez system. Talk with the driver(s) to clarify any unique service requirements and to make the driver aware of the situation for the next day service. Address all customer issues, complaints and inquiries by speaking with the customer and/or driver.
  
  Address overloaded cans, renew contracts or refer service changes to the sales representative if applicable. Interact with city, state, and municipalities to ensure customers are serviced in a timely manner.
• Perform route observations to ensure safety procedures are followed. Ensure corrals are in good condition, cans are sanitized, debris is picked up around cans, bins are placed and labeled properly, and gates are closed. Complete route observation reports and discuss observations with the driver including safety issues, customer calls, route cleanliness, and truck appearance. Identify training needs and review with the driver.
• Monitor drivers’ daily pre-trip inspections, address findings, and ensure drivers conduct proper inspections. Review all truck repair issues and address the shop manager to ensure mechanical issues are fixed.
• Monitor driver time and attendance, completed route sheets, disposal tickets, and compliance with DOT hours of service and Waste Pro regulations.
• Complete accident and injury reports. Respond to vehicle accident investigations, workers’ compensation and property damage claims.
• Train and provide orientation for new employees.
• Conduct performance evaluations, monitor and track employee attendance, complete disciplinary actions and attend meetings that apply positive leadership principles.
• Ensure front loaders are cleaned daily.
• Drive and assist on routes to cover shortages. Assist drivers who are behind normal schedule as needed.

• Employees in this job classification must attend and participate in corporation-sponsored training courses as assigned.
• Employees in this job classification are responsible for staying up to date on current technology used by Waste Pro USA.
• Any additional job duties that may be assigned by the Supervisor.

Normal setting for this job is:
Outside supervising in the field.