Safety and Security Coordinator - St. Vincent de Paul

The Safety and Security Coordinator is responsible for maintaining a safe, welcoming, and respectful environment for program participants, staff, volunteers, and visitors. This role ensures SVDP campus security with a strong emphasis on de-escalation, situational awareness, and proactive risk mitigation rather than enforcement.

The Coordinator serves as a visible and approachable presence, gets to know regular guests and their needs, responds to safety concerns, intervenes early to prevent escalation, and supports staff in managing challenging situations using trauma-informed and person-centered approaches.

Minimum Qualifications

Education, Experience, and Certification:

• High school diploma or GED
• Prior experience in security, safety, loss prevention, or a related field
• Security Guard certification or license, if required by state or local regulations
• Experience in human services, shelter operations, or crisis-response is preferred, but not required
• Experience working with vulnerable populations, including individuals experiencing homelessness or behavioral health challenges

Other

Qualification:

• Strong verbal communication and conflict-resolution skills
• Ability to compassionately serve a diverse population, many of whom experience mental health and/or substance use disorder
• Demonstrated ability to remain calm and professional in high-stress situations
• Ability to exercise sound judgement and make quick, measured decisions
• Willingness to work flexible hours, including evenings or weekends as needed
• Training or experience in de-escalation, crisis intervention, or trauma-informed care
• CPR/First Aid certification (or willingness to obtain)
• Training and proficiency in Narcan utilization and administration

Physical Requirements:

• Ability to remain on your feet for extended periods
• Ability to walk throughout facilities and outdoor areas
• Ability to respond quickly to emergencies, including climbing stairs or lifting up to 50 pounds if necessary

Working Environment

• Community environment
• Flexible schedule required to meet scheduling demands

Essential Job Duties/Performance Standards:

Safety and Security Operations:

• Maintain a consistent on-site presence to promote safety and deter unsafe and disruptive behavior
• Monitor facility access, conduct routine safety checks, and ensure compliance with organizational safety protocols
• Observe and assess situations that my present safety risks and take appropriate, proportionate action
• Document incident, safety concerns, and interventions in accordance with organizational policy

De-Escalation and Risk Mitigation:

• Use verbal de-escalation techniques to calm tense or emotionally charged situations
• Intervene early in conflicts to reduce the likelihood of escalation or harm
• Support staff during challenging interactions with participants or visitors
• Identify environmental or behavioral risk factors and recommend preventative measures

Collaboration and Communication:

• Work closely with program staff, supervisors, and leadership to maintain a coordinated safety approach
• Communicate clearly and professionally during incidents and routine operations
• Serve as a point of contact during emergencies until leadership or emergency responders arrive
• Maintain a visible and approachable presence in the dining room, shelter, and common areas, greeting neighbors and volunteers by name when appropriate and building rapport over time

Emergency Response

• Respond to emergencies, behavioral crises, or safety incidents according to established procedures
• Contact emergency services when necessary and assist with crow control or scene stabilization
• Participate in emergency drills and support ongoing safety planning efforts
• Recognize when situations exceed the scope of this role and promptly involve supervisors or emergency responders

This job description is a summary of the essential duties and responsibilities of the position. It is

not intended to be a comprehensive listing of all duties and responsibilities. This job description is subject to change at management's discretion.

We are an equal opportunity employer.

We are an E-Verify Program Participant.

ADA Compliant:
If you require reasonable accommodation please let us know.