Inside Sales Representative

Summary

The objective for this position is to support the Process Systems and Solutions outside sales team, proposal development team, and external customers in the quoting, ordering, shipping, tracking, and invoicing of PSS products and services. The products and services include Emerson automation systems such as Delta

V, Delta

V SIS, Asset Management solutions, and other Emerson Automation Solutions products and services as required.

• This job is demanding in terms of knowledge, skills, commitment, and all other job-related qualifications. Urgency and pressure for prompt, accurate results are routine.
• Handling multiple tasks with many unexpected interruptions and maintaining a high pace.
• Enter orders using the Microsoft Dynamics Business Central business system.
• Support and own resolution of emergency parts replacement and warranty issues as needed.
• Support and own customer-facing phone calls and electronic requests with a pleasant demeanor.
• Support change order management, tracking, and invoicing of customer orders.
• Receive incoming quote requests and distribute them to the proposal development team.
• Facilitate shipping of orders with warehouse.
• Maintain a high level of organizational skills and attention to detail.
• Maintain high proficiency in Microsoft Windows, Microsoft Office (Excel, Word, Outlook), and other modern software platforms and business systems.
• Participate in workplace safety programs and policies.
• Other duties as assigned.

• Education –
  
  Required:
  
  High school diploma, or equivalent
• Education – Preferred: Undergraduate degree, Bachelor’s in General Business or equivalent
• Experience –
  
  Required:
  
  Strong computer experience with Microsoft Office, Adobe Acrobat PDF, general navigation of Microsoft Windows, and familiarity with business ERP systems (e.g., Microsoft Dynamics Business Central).
• Experience – Preferred: Order-entry experience
• Experience – Preferred: Ability to multi-task, prioritize, and manage time effectively
• Experience – Preferred: Basic business acumen
• Experience – Preferred: Prior experience using a company ERP system for placing orders, managing inventory, etc.

John H Carter Company is not accepting unsolicited assistance from search firms/employment agencies for this employment opportunity. Please, no phone calls or emails to any employee of John H Carter Company about this opening. All resumes submitted by search firms/employment agencies to any employee at John H Carter Company via email, the Internet or in any form and/or method without a valid and executed search firm agreement in place for this position will be deemed the sole property of John H Carter Company;

no fee will be paid in the event a candidate is hired by John H Carter Company as a result of the unsolicited referral or through other means. If you wish to become an approved agency to assist us in our employment efforts, please submit your request to

• Seniority level: Associate
• Employment type: Full‑time
• Job function: Administrative, Customer Service, and Sales
• Industry: Industrial Machinery Manufacturing, Machinery Manufacturing, Commercial and Service Industry Machinery Manufacturing

• Medical insurance
• Vision insurance
• 401(k)
• Disability insurance