Person In Charge; PIC

Duties and Responsibilities Customer Service & Sales

• Maintain an enthusiastic, customer‑focused atmosphere with fast and friendly service.
• Assist customers with product suggestions.
• Engage in suggestive selling and other sales techniques via phone, intercom announcements, and direct customer interaction.
• Answer and respond to incoming calls; resolve customer complaints and escalate to the Store Director when necessary.

• Oversee total store operations in the absence of the Store Director.
• Plan daily operations and monitor production processes in accordance with company procedures and profitability goals.
• Ensure department standards and requirements are consistently met.
• Monitor employee productivity and evaluate performance.
• Schedule employees to ensure adequate coverage and service levels.
• Maintain working knowledge of all department roles, including Opening/Closing, Dairy, and Frozen.
• Supervise, train, and assign duties to department employees.
• Train employees on store policies, sales procedures, and record‑keeping requirements.
• Identify and develop employees with potential for advancement.
• Apply company policies and guidelines as outlined in the Albertsons/Tom Thumb Employee Handbook.
• Initiate personnel actions including interviews, transfers, promotions, and disciplinary measures.

• Build grocery displays; rotate stock and remove outdated or spoiled products.
• Ensure cleanliness and organization of the work area and department.
• Implement promotional and seasonal displays; coordinate grocery sales promotions.
• Ensure merchandise is correctly priced, properly displayed, and shelves are clean and well‑maintained.
• Enforce proper code dating for all products in the department.
• Implement correct product preparation techniques.
• Operate equipment such as pallet jacks, hand trucks, scissors, knives, safety cutters, and Sterilox machines.

• Prepare sales and inventory reports; conduct physical inventory every six months.
• Control inventory to ensure adequate product quantity, quality, and freshness.
• Maintain inventory levels according to division directives; stock and rotate product.
• Order grocery products and maintain proper back‑room organization and in‑stock conditions.
• Supervise reclamation processing.
• Control shrink and manage costs effectively.

• Perform receiving duties including breaking down loads, verifying orders, inspecting product quality, reporting shortages, stocking, and rotating product.
• Follow product temperature, storage, and packaging guidelines.
• Process administrative paperwork and maintain accurate department records.
• Complete and monitor daily log sheets, sales and labor reports, and other required documentation.
• Ensure proper temperature levels are maintained for all products.
• Comply with retail labeling laws, federal and state regulations, company policies, and code‑dating requirements.

• Comply with all workplace safety rules and regulations.
• Maintain safety, cleanliness, and sanitation of the work area, cooler, equipment, and display areas.
• Implement emergency procedures in the event of equipment or software malfunctions.
• Ensure compliance with company grooming standards and dress code.
• Perform all duties safely, accurately, and with honesty and integrity.

• Operate computer software and electronic ordering devices to order product.
• Attend and participate in sales meetings; communicate sales goals, department performance, and opportunities to staff.
• Perform other necessary and required duties as assigned.